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About the Role
We are a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Responsibilities
- Greet patients/family, schedule patient appointments, and schedule hospital and ambulatory admissions/procedures.
- Answer the telephone promptly, address caller needs, and direct calls appropriately.
- Take accurate messages and deliver them to the appropriate individual.
- Demonstrate appropriate telephone etiquette.
- Schedule future appointments, tests, and complete physician-ordered referrals.
- Maintain communication resources, including on-call schedules and physician phone/beeper numbers.
- Prepare charts for new patients, ensuring all required forms are included and converting temporary records to permanent ones by the end of the day.
- Request medical records and perform chart preparation to provide physicians with necessary information prior to visits.
- Print minimal medical records information from the electronic record if the chart is unavailable.
- Reconcile encounters daily according to policy and guidelines.
- Monitor supply inventory and complete/direct requisitions for supplies, forms, equipment, or services.
- Perform various clerical duties including faxing, photocopying, filing, and mailings.
- Obtain, verify, and update patient information while maintaining confidentiality.
- Accurately complete all necessary patient forms.
- Respect patient rights by knocking, using the patient's name, and identifying yourself before entering a patient's room.
- Establish and maintain a positive working relationship with physicians and nursing staff.
- Protect the privacy and confidentiality of patients and employees.
- Communicate any problems or equipment concerns promptly to the Nurse Manager.
- Demonstrate a working knowledge of booking and scheduling inpatient, outpatient, and special procedures.
- Arrange for specialty equipment/services.
- Interact with outside vendors/contracted services.
- Demonstrate understanding of submission of necessary documents for the hospital.
- Verbalize procedure for collection of pre-admission testing data.
- Demonstrate a working knowledge of insurance and pre-certification requirements.
- Arrange, type, and distribute schedules.
- Maintain office supplies and equipment.
- Provide training to other office staff.
- Log surgical procedures.
- Maintain the scheduling system and demonstrate working knowledge for rescheduling and canceling procedures.
- Verbalize customer service skills to alleviate patient anxiety.
- Demonstrate customer service skills when communicating with peers.
- Collate and submit information.
- Communicate repair orders to appropriate personnel.
- Demonstrate good judgment in scheduling procedures to increase physician productivity.
- Demonstrate understanding of fire safety and emergency procedures.
- Perform other job duties as required.
Requirements
- Ability to communicate in English, both orally and in writing.
- Excellent interpersonal and customer service skills.
- Accurate computer data entry skills.
- Ability to organize and perform multiple tasks in a timely manner.
- Basic proficiency in computer use required.
- Ability to commute to satellite offices as needed.
Skills
- Heartsaver certification (within 30 days of hire)
- Previous PSR experience preferred
- Previous office experience preferred
- Knowledge of medical office and terminology preferred
- Previous experience with Standard Office Technology in a Window based environment preferred
- Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred
Location
- Satellite offices
Work Type
- Full-time
Experience Level
- Previous PSR experience preferred
- Previous office experience preferred
Education Level
- High School Graduate or GED required
- Associate Degree preferred
Salary/Compensations
- $19.95 - $24.42 Hourly
Benefits
- Medical
- Dental
- Life
- Disability
- Vision
- FSA coverages
- 401k savings plan
About the Company
- We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
- Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
- When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all.
- We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
- Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.
Equal Opportunity
- Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.