Commercial Operations Supervisor – TitleVest/Direct National Solutions
First American · NY, US
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About the Role
This leader will manage a dynamic team that performs a wide range of duties related to national commercial title operations. This includes providing support to underwriting to clear title, assisting escrow, and focusing on customers. They will partner with Production, Title/Underwriting, Escrow and Post Closing among other interconnected groups to ensure compliance, policy adherence, production goals, and timelines are met.
Responsibilities
- Supervises the day-to-day operational activities of title production employees working on national transactions
- Delegate tasks, manage workflow and make recommendations for staffing needs.
- Interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching.
- Manage disciplinary actions.
- Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity.
- Assists with all personnel management and goal setting
- Provides regular status updates and reports to manager
Requirements
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
- National title and escrow experience
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- Able to implement and enforce processes to ensure compliance and quality
- Able to establish and maintain effective working relationships at the departmental level
Experience Level
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
Salary/Compensations
- $73,900.00 - $98,500.00 Annually
Benefits
- medical
- dental
- vision
- 401k
- PTO/paid sick leave
- employee stock purchase plan
About the Company
- First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans.
- Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people.
- They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
- Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
- We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
- First American will always strive to be a great place to work, for all.
- For more information, please visit www.careers.firstam.com.
Equal Opportunity
- First American is an equal opportunity employer in every sense of the term.