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About the Role

The position supervises a unit of caseworkers and clerical staff responsible for providing child protective services. The role involves daily assessment and decision-making of child safety issues and permanency, managing numerous tasks, and interacting with various stakeholders. Supervisors manage and develop staff to ensure timely services directed towards child safety, permanency, and well-being.

Responsibilities

• Plans and manages unit operations to achieve project goals and objectives for services delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
• Selects, manages, and develops staff through field visits with staff, review of performance data, conferences, training, and performance appraisal.
• Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.
• Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
• Develops and maintains effective working relationships between Child Protective Services staff, Child Welfare boards, the general public, legal, medical, educational, and other community resources.
• Makes casework decisions regarding the removal and placement of children and works with county and district attorneys on legal measures to initiate on Child Protective Services cases.
• Performs other duties as assigned and required to maintain unit operations.
• Attends work regularly in accordance with agency leave policy.

Requirements

• Conservatorship knowledge and experience required.
• Knowledge of child development.
• Knowledge of family dynamics.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Skill in problem solving techniques.
• Ability to operate a personal computer.
• Ability to travel and attend child and family visits as well as other work related appointments and meetings after 5pm.
• Ability to be on call on a rotating basis and work irregular hours.
• Ability to work in an emotion-filled environment.
• Applicants selected for hire must pass a background check and if applicable a driver’s record check.
• State of Texas employees are required to maintain the security and integrity of critical infrastructure.
• Staff must be familiar with WCAG 2.1 AA and Section 508 to create accessible content.
• Must bring I-9 documentation on the first day of work.
• Employees must provide documentation to show identity and authorization to work in the US.

Skills

• Conservatorship knowledge
• Child development knowledge
• Family dynamics knowledge
• Effective verbal communication
• Effective written communication
• Establishing and maintaining effective working relationships
• Problem solving techniques
• Personal computer operation
• Travel
• On-call availability
• Working irregular hours
• Working in an emotion-filled environment
• WCAG 2.1 AA
• Section 508

Location

• AUSTIN

Work Type

• Full time
• Not Eligible for Telework

Experience Level

• Supervisor I/II

Education Level

• Bachelor’s degree from an accredited college or university
• 60 accredited college credit hours
• 90 accredited college credit hours
• Completion of Phase I Child Protective Services Specialist Certification
• Completion of the Child Protective Services Supervisor Certification

Salary/Compensations

• $5,541.67 - $8,886.16 Monthly

Benefits

• 100% paid health insurance for employee, 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service
• Options to save with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for health and dependent care
• Employee discounts
• Potential qualification for Public Service Loan Forgiveness

About the Company

• The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive.
• DFPS does this through investigations, services, and referrals.
• State of Texas employees receive benefits that provide extra value, often adding hundreds of dollars each month to what you take home or save.

Equal Opportunity

• In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.