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About the Role
The Platform Specialist supports sales operations through accurate order entry, platform transaction processing, and cross-functional coordination. This role is responsible for managing high-volume transactional activities, maintaining data integrity, resolving order-related issues, and supporting platform adoption while delivering exceptional customer experience.
Responsibilities
- Process sales orders, change orders, and platform transactions accurately and on time.
- Review and validate orders, quotes, pricing, licensing, and customer information.
- Support sales teams, account managers, and internal stakeholders with order and platform-related requests.
- Utilize CRM systems and Zendesk to manage customer and transaction inquiries.
- Maintain data integrity and identify opportunities to improve processes and platform adoption.
- Generate reports and track KPIs related to order completion, productivity, and service levels.
- Partner with Sales, Customer Service, Operations, and other teams to resolve issues and ensure customer satisfaction.
- Prioritize competing requests and adapt quickly in a fast-paced, high-volume environment.
Requirements
- Associate degree and 2+ years of experience in sales operations, order management, customer support, or related field; OR High School Diploma/GED and 5+ years of relevant experience.
- Experience with order entry, order processing, and CRM systems.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities and meet performance metrics/KPIs.
- Strong problem-solving and communication skills.
- Ability to work cross-functionally and independently in a dynamic environment.
- Proficiency with Microsoft Excel, Outlook, and related business applications.
- Pass a drug test and successfully pass a pre-employment (post offer) background check.
Skills
- CRM systems
- Zendesk
- Microsoft Excel
- Microsoft Outlook
Experience Level
- 2+ years of experience in sales operations, order management, customer support, or related field
- 5+ years of relevant experience
Education Level
- Associate degree
- High School Diploma/GED
Salary/Compensations
- USD $43,800.00 - $70,100.00 per year
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan and company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
About the Company
- Ingram Micro is a leading technology company for the global information technology ecosystem.
- With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
- Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
- Learn more at www.ingrammicro.com
Equal Opportunity
- Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.