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About the Role
Mastercard is seeking a Manager, Total Rewards – Cross Border Compliance to lead the compliance infrastructure supporting employees working across jurisdictional boundaries. The scope includes domestic and international activities such as business travel, workplace flexibility arrangements, temporary cross-border work, and multi-state work activity. The initial focus will be leading the implementation of a technology-enabled compliance solution. Following implementation, the role will oversee program governance, operations, communications, reporting, vendor management, and continuous improvement. This individual will work closely with stakeholders across People & Capability, Legal, Tax, Finance, Technology, Sourcing, and external partners to help Mastercard manage compliance requirements while delivering a clear and coordinated employee experience.
Responsibilities
- Lead the implementation of the compliance technology solution, serving as the primary business owner across relevant functions and external vendors.
- Translate regulatory, policy, and operational requirements into scalable business and technology requirements.
- Coordinate system configuration, integrations, testing, deployment, and operational readiness.
- Assess employee journeys and operational processes to integrate compliance review effectively.
- Partner with cross-functional stakeholders to align requirements, define decision points, and support smooth implementation across impacted processes and employee touchpoints.
- Develop recommendations and business cases for policy, process, or program changes in partnership with the appropriate owners.
- Lead launch readiness, including process documentation, stakeholder preparation, support materials, and communications.
- Oversee the compliance framework supporting domestic and international work activity.
- Maintain program requirements and coordinate updates in response to regulatory, policy, and operational developments.
- Manage structured escalation and exception processes for complex or nonstandard requests.
- Develop clear employee and people leader guidance regarding program requirements, responsibilities, and available support.
- Partner with PBPs and other stakeholders to equip them with the information and resources needed to support their businesses.
- Develop reporting and insights to identify trends, risks, recurring challenges, and opportunities for improvement.
- Manage the external compliance technology vendor, including service performance, issue resolution, enhancements, and contract governance.
- Maintain strong cross-functional partnerships, clear governance routines, and effective operational handoffs across teams involved in cross-border work activity.
- Identify opportunities to strengthen compliance, improve the employee experience, reduce manual effort, and extend the framework to additional programs.
Requirements
- Experience leading complex programs in Global Mobility (tax/immigration), HR operations, compliance, business travel, workplace flexibility, HR technology, or a related field within a multinational organization.
- Experience implementing or managing a technology-enabled program or operational solution.
- Ability to translate complex regulatory, policy, and operational requirements into practical processes and clear communications.
- Working knowledge of one or more relevant compliance areas, with the ability to learn adjacent disciplines quickly.
- Strong program and project management skills, including experience managing multiple workstreams, stakeholders, and vendors.
- Experience with governance, escalations, exceptions, or operational controls.
- Strong analytical skills and the ability to translate program data into actionable recommendations.
- Excellent communication skills, with the ability to make complex requirements clear for diverse audiences.
- Demonstrated ability to build trusted cross-functional relationships, align stakeholders with different priorities, and influence outcomes without direct authority.
- Strong judgment, attention to detail, and commitment to practical, scalable solutions.
- Proficiency in Microsoft Excel and PowerPoint; experience with business intelligence or compliance technology is a plus.
- Abide by Mastercard’s security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Skills
- Global Mobility
- HR operations
- Compliance
- Business travel
- Workplace flexibility
- HR technology
- Program management
- Project management
- Governance
- Escalations
- Exceptions
- Operational controls
- Analytical skills
- Communication skills
- Cross-functional relationship building
- Stakeholder alignment
- Influencing outcomes
- Judgment
- Attention to detail
- Microsoft Excel
- Microsoft PowerPoint
- Business intelligence technology
- Compliance technology
Location
- O'Fallon, Missouri
- Purchase, New York
Work Type
- Full-time
Experience Level
- Manager
Salary/Compensations
- O'Fallon, Missouri: $112,000 - $179,000 USD
- Purchase, New York: $129,000 - $206,000 USD
Benefits
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- Flexible spending account and health savings account
- Paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- Deferred compensation for eligible roles
- Fitness reimbursement or on-site fitness facilities
- Eligibility for tuition reimbursement
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.