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About the Role
The purpose of this role is to respond to and deliver communications and other company data in accordance with lawful demands from law enforcement and government agencies within specified timescales, utilizing Sky systems in compliance with legislation and company policies. This includes the disclosure of data under lawful obligations and the implementation of Data Protection policy.
Responsibilities
- Deliver lawful data disclosures to law enforcement and government agencies accurately, on time, and in line with legislation and company policies.
- Ensure all requests are managed in line with agreed service levels and contribute to a consistent professional service delivery.
- Maintain complete and accurate audit trails of all disclosures using approved systems and processes.
- Provide subject matter expertise to external agencies on Sky products, services, and relevant legal frameworks.
- Keep up to date with changes in legislation, products, and services and assess their impact on disclosure practices.
- Support the effective running of the unit through administrative duties and represent the business through witness statement or court attendance.
Requirements
- Knowledge of Data Retention and Law Enforcement obligations for communications services providers, including IPA 2016, Data Protection Act, and GDPR.
- Experience handling sensitive or personal data with high levels of integrity, confidentiality, and professionalism.
- Experience in a role involving communication and interaction with customers, including senior personnel and law enforcement, showing ability to communicate effectively (listening, written, and verbally) at all levels.
- Ability to work under pressure managing competing priorities and meet tight deadlines, showing flexibility.
- Proactive and self-motivated with a desire for continuous improvement.
- Understanding or knowledge of Sky’s products and services.
- Understanding the UK legal system, particularly regarding disclosure of data.
- Experience in learning new procedures within a team and adapting to a changing environment.
- Appropriate right to work in the UK.
- Sky does not offer sponsorship for this position.
Skills
- Communication
- Integrity
- Confidentiality
- Professionalism
- Time management
- Flexibility
- Proactiveness
- Self-motivation
- Continuous improvement
Location
- Osterley
Work Type
- Hybrid
- 3 days in the office per week
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company that connects millions with entertainment, sports, news, and arts through innovative products and services.
- Working with Sky means bringing the joy of a better experience to more people, every day, to do better and deliver better for customers, colleagues, and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at the company.
- Sky is a Disability Confident Accredited Employer, and welcomes and encourages applications from all candidates.
- Sky will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support candidates where appropriate.
- Please flag any adjustments needed as early as possible.
- If your application is successful, you will be asked to complete a criminal record check. Depending on the role and the nature of any convictions, the offer may be withdrawn.