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About the Role
The Tuition and Coaching Manager is a pivotal role responsible for managing the delivery of tuition and coaching, a fundamental component in delivering impact on our programmes and supporting our mission. This role leads the smooth, efficient, and impactful operational delivery of tuition and coaching on The Access Project's programme.
Responsibilities
- Plan, delegate, and monitor Tutor and Coach recruitment and onboarding activity in line with strategic objectives.
- Plan tutor and coach training cycles, including creating a calendar of sessions and assigning staff.
- Manage the delivery of tutor and coach onboarding activity, ensuring processes, communications, and systems are in place.
- Report on recruitment and onboarding activity, flagging risks to the Head of Tuition and Coaching.
- Plan matching and grouping activity timelines and ensure timely and successful pairings and groups.
- Monitor tuition and coaching activity in schools and identify areas of risk.
- Support Tuition and Coaching Coordinators as the first point of escalation for tutor and coach queries.
- Monitor reporting and ensure accurate information is shared with Programme Delivery Managers.
- Lead key termly communications for tutors and coaches.
- Support the management of key coaching and tuition partnerships and volunteer recruitment activity.
- Lead the setup of new and high-stake relationship management.
- Lead on the design of processes and delivery of equipment provision to students.
- Support quality assurance review and play a key role in the design and delegation of quality assurance activities for tuition and coaching.
Requirements
- Experience of managing teams, line managing, and developing staff.
- Experience of successful stakeholder engagement.
- Excellent organizational and planning skills, meticulous attention to detail, and experience of managing competing priorities.
- Experience with CRM systems and data reporting, with confidence in interpreting data to identify trends.
- A collaborative, solutions-focused approach to problem-solving, with confidence in proposing and implementing improvements and managing change.
- Adaptability and flexibility to work in a changeable environment.
- Experience in project management.
- Experience managing large groups of volunteers or other key stakeholders.
- Experience with Salesforce systems and processes.
- Knowledge of quality assurance best practice.
- Experience working in the volunteer or education sector.
Skills
- CRM systems
- Data reporting
- Stakeholder engagement
- Organizational skills
- Planning skills
- Attention to detail
- Problem-solving
- Change management
- Project management
- Volunteer management
- Salesforce
- Quality assurance
Location
- London
- Home-based (London)
- Home-based (outside of London)
- Hybrid working (London)
Work Type
- Permanent
- Full Time
- 37.5 hours per week
- Flexible working arrangements
Experience Level
- Management experience
- Line management experience
- Staff development experience
- Stakeholder engagement experience
- Experience managing competing priorities
- Experience with CRM systems
- Experience with data reporting
- Experience managing change
- Experience in project management
- Experience managing large groups of volunteers
- Experience working in volunteer sector
- Experience working in education sector
Salary/Compensations
- £36,423 (home-based in London)
- £33,423 (home-based outside of London)
Benefits
- 25 days annual leave plus Bank Holidays
- 3-5 Winter closure days
- PerkBox
- Employee Assistance Programme (24-hour helpline)
- Online Medical assistance (24/7 GP access)
- Interest-free travelcard loans
- Cyclescheme loans
- 2 paid Volunteering Days
- 1 paid Wellbeing Day
- Employer’s pension contributions (3%)
- Learning and Development opportunities
- Staff Mentoring scheme
About the Company
- Our mission is to support students from under-resourced backgrounds to access top universities through a unique programme of mentoring, skills coaching, and tuition.
- Students enrolled on our programme receive expert support from mentors embedded in schools to guide pupils through their education options, university applications and student life topics.
- Our values are: Empowerment, Courage, Impact, Inclusion, Ownership.
Equal Opportunity
- The Access Project is an equal opportunities employer.
- We are committed to creating a culture where the experiences and voices of people from marginalised backgrounds are listened to and valued.
- We particularly welcome applications from people with lived experience in reference to our mission.
- We are proud to be a Level 1 Disability Confident employer.
- If you require any reasonable adjustments please contact us.