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About the Role
As the Retail Operations Manager EMEA, you will oversee the operational performance and compliance of our stores and concessions across the EMEA region. You will drive operational excellence, optimise processes, and ensure retail locations operate efficiently while delivering exceptional customer experiences, playing a critical role in shaping operational strategy and maintaining high standards.
Responsibilities
- Drive operational excellence across stores and concessions throughout the EMEA region, ensuring alignment with company policies and procedures.
- Develop and implement operational strategies that enhance store performance and customer satisfaction.
- Monitor performance metrics, identify opportunities for improvement and implement effective solutions.
- Lead inventory management processes, including cycle counts, stock investigations and annual physical inventories.
- Oversee loss prevention initiatives, helping to protect company assets and minimise shrinkage.
- Manage operational budgets, vendor relationships and store services to ensure cost-effective support for the retail estate.
- Ensure compliance with health and safety standards, retail policies and regional regulations across EMEA.
- Partner with stakeholders across Retail, Finance and Global teams to drive consistency, compliance and operational best practice.
Requirements
- Experience managing retail operations across multiple stores, regions or markets.
- A strong understanding of retail compliance, health and safety requirements and operational best practices.
- Experience managing operational budgets, vendor relationships and store services.
- Knowledge of inventory management, stock control and loss prevention processes.
- Experience supporting retail teams through operational reporting, training and process improvement initiatives.
- Strong Microsoft Office skills, particularly Excel, and confidence using retail management systems and reporting tools.
- Experience working across the EMEA region and collaborating with multicultural teams.
- Fluency in English and the ability to travel across the EMEA region as required.
Skills
- Organised and proactive leadership
- Problem-solving
- Continuous improvement driving
- Effective communication
- Relationship building
- Stakeholder influence
- Collaboration
- Analytical thinking
- Commercial mindset
- Adaptability
- Resilience
- Managing competing priorities
- Retail operations management
- Retail compliance
- Health and safety standards
- Budget management
- Vendor relationship management
- Store services management
- Inventory management
- Stock control
- Loss prevention
- Operational reporting
- Process improvement
- Microsoft Office (Excel)
- Retail management systems
- Reporting tools
Location
- EMEA region
Work Type
- Hybrid
- Flexible Working Environment
Experience Level
- Managerial experience
Salary/Compensations
- Competitive Pay and Bonuses
Benefits
- 27 Days Holidays + Bank Holidays
- Half day Fridays (work permitting)
- Generous discounts
- Community-based programs
- Extensive opportunities and support for personal and professional development
- Global Mentorship Programme
About the Company
- At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond.
- Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
- We believe that the company you build is defined by the company you keep.
- We believe that a diverse, inclusive culture drives creativity and success.
- We believe that open hearts and minds together can unleash the potential of a brilliant mix of people—in every corner of Deckers.
- We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work.
- Because the more perspectives we share, the better we can be.
Equal Opportunity
- Diversity and inclusion are key to our success.
- We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands.
- We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.