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About the Role
The Field Service Representative will serve as the primary contact with our retail customer locations. This role is responsible for restocking kiosks, ordering product, cleaning, performing preventative maintenance, and responding to service and repair dispatches as needed. The schedule for routine service calls is flexible within the week.
Responsibilities
- Restock and perform routine service on kiosks as needed.
- Perform on-call repairs or adjustments to the machine when out of order.
- Respond to unscheduled service calls within four hours with an ETA targeting on-site visits within 24 hours.
- Install machines in the local area.
- Monitor territory reports daily for issues and contact stores to resolve connectivity or power issues.
- Maintain inventory for re-stocking machines.
- Conduct store meetings and interact with store staff/management to ensure good client relationships and promote the machine to improve revenue.
- Drive revenue in territory by optimizing machine locations, uptime, product mix, and store relationships.
- Follow store safety rules and work in a safe and healthy manner.
- Perform other duties as assigned by management.
Requirements
- Second school diploma or higher.
- 1-2 years of advanced trouble-shooting skills (or equivalent education).
- Mechanical and electro-mechanical skills are an asset.
- Ability to follow written and oral instructions very carefully.
- Basic computer skills, including Excel and email.
- Ability to deal with customers and employees at all levels.
- Ability to read, write and speak fluent English and/or French is an asset.
- Able to work independently without supervision.
- Must have a computer/laptop.
- Must have a vehicle, valid driver’s license, and auto insurance.
- Some heavy lifting may be required – 25 lbs max.
Skills
- Trouble-shooting
- Mechanical skills
- Electro-mechanical skills
- Customer service
- Basic Excel
- Independent work
Location
- Local area
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- Second school diploma or higher
About the Company
- The Hillman Group services a wide variety of customers in the Automotive, Industrial, Retail and Agricultural channels with products in major retailers like Home Depot, Lowes, Canadian Tire, and Walmart.
- The Hillman Group Canada employs over 700 employees across Canada in 2 manufacturing facilities and 7 distribution facilities.
- At Hillman Group, we believe our people are our greatest strength. We foster a culture built on teamwork, accountability, respect, and continuous improvement.
- We are committed to accommodating applicants with disabilities throughout the recruitment and selection process.
Equal Opportunity
- We are committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, we will, in consultation with the applicant, determine the nature of any accommodation that may be required.