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About the Role
Robinhood is seeking bold thinkers and sharp problem-solvers to join their elite team, applying frontier technologies to solve major financial problems. This role is central to the PeopleX Transformation & Operations team's mission to reinvent HR service delivery using AI and automation for a consumer-grade employee experience.
Responsibilities
- Lead coordination of the PX AI roadmap across People teams, prioritizing use cases and aligning investments into a cohesive strategy.
- Own the AI Front Door for PX Operations, enabling employees, managers, and contractors to resolve HR transactions.
- Design and build AI agents, automated workflows, and knowledge solutions across Workday, ServiceNow, and the broader PX tech stack.
- Partner with People Systems and Enterprise Technology to define requirements, shape platform decisions, and deliver solutions at scale.
- Reimagine HR Operations processes across the employee lifecycle, redesigning before automating for seamless workflow.
- Set the standard for responsible AI in PX Operations, balancing speed with regulatory controls.
- Define success metrics and report measurable impact on efficiency, quality, and employee experience.
- Build AI fluency within PX Operations, partnering with L&D, to evolve the team from processing transactions to owning outcomes.
Requirements
- 8+ years of experience in HR operations, HR technology, or People transformation, including leading technical programs across People, Systems, and Technology teams.
- Deep understanding of HR operations and the employee lifecycle, with experience redesigning processes and service delivery models at scale.
- Proven track record designing, building, and deploying AI solutions in production (agents, LLM-based assistants, intelligent automation) with measurable business impact.
- Strong technical acumen across prompt engineering, workflow design, and low-code/no-code automation.
- Ability to write clear requirements for technical partners.
- Ability to lead across senior stakeholders and technical partners, manage competing priorities, bring structure to ambiguity, and translate strategy into an executable roadmap.
- Sound judgment on data privacy, governance, and responsible AI.
- Experience with Workday and ServiceNow (HRSD) strongly preferred; Greenhouse a plus.
Skills
- AI
- Prompt Engineering
- Workflow Design
- Low-code/No-code Automation
- HR Operations
- HR Technology
- People Transformation
- Technical Program Management
- Workday
- ServiceNow
Location
- Chicago, IL
- Menlo Park, CA
- New York, NY
Work Type
- Hybrid (at least 3 days per week in office)
Experience Level
- 8+ years
Salary/Compensations
- Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $140,000—$165,000 USD
- Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $123,000—$145,000 USD
- Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $110,000—$129,000 USD
Benefits
- Challenging, high-impact work
- Performance-driven compensation with multipliers for outsized impact
- Bonus programs
- Equity ownership
- 401(k) matching
- 100% paid health insurance for employees with 90% coverage for dependents
- Access to the Robinhood Employee Fund
- Access to the best AI tools on the market
- Continuous AI skill-building
- Lifestyle wallet for wellness, learning, and more
- Employer-paid life & disability insurance
- Fertility benefits
- Mental health benefits
- Company holidays
- Paid time off
- Sick time
- Parental leave
- Catered meals
- Events
- Comfortable workspaces
About the Company
- Robinhood's mission is to democratize finance for all.
- They are building the future of finance and are at the epicenter of a historic cultural and financial shift.
- Robinhood is a place for ambitious people to do the best work of their careers.
- They are a high-performing, fast-moving team with ethics at the center of everything they do.
Equal Opportunity
- Robinhood provides equal opportunity for all applicants.
- Offers reasonable accommodations upon request.
- Complies with applicable equal employment and privacy laws.
- Inclusion is built into how they hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best.