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About the Role
We are seeking a Lead IT Infrastructure & Cloud Engineer to design, implement, and support our core infrastructure, cloud services, and modern workplace environment. This is a hands-on technical leadership role responsible for delivering secure, scalable, and reliable technology services across a growing international organization. You will lead the technical direction of the Microsoft 365 modern workplace, coordinate Level 2 and higher support with our Cloud Solution Provider (CSP), and provide technical leadership for infrastructure and workplace technology projects.
Responsibilities
- Own the technical direction, design, implementation, and ongoing improvement of the organization’s IT infrastructure, cloud services, and modern workplace environment.
- Act as technical lead for Microsoft 365, including Entra ID, Intune, Microsoft Defender, Exchange Online, SharePoint Online, Teams, OneDrive, and related services.
- Design and maintain secure, standardized endpoint management solutions for Windows, macOS, and iOS, including configuration, compliance, application deployment, patching, and device lifecycle management.
- Lead identity and access management practices, including SSO, MFA, Conditional Access, passwordless authentication, privileged access, and joiner-mover-leaver controls.
- Serve as the primary technical relationship owner for the company’s CSP, coordinating Level 2 and higher support, escalations, service reviews, root-cause analysis, and continuous service improvement.
- Define clear support responsibilities and escalation paths between internal IT, the CSP, software vendors, consultants, and other technology partners, ensuring issues are owned through resolution.
- Troubleshoot and resolve complex Level 2 and Level 3 technical issues, while identifying recurring problems and implementing permanent corrective actions.
- Lead and coordinate infrastructure, cloud, and modern workplace projects delivered with the CSP and other partners, including upgrades, migrations, integrations, security improvements, and new service deployments.
- Ensure the availability, performance, security, and scalability of cloud and on-premises infrastructure across all operating locations.
- Develop and maintain architecture diagrams, technical documentation, standards, operating procedures, support runbooks, and configuration baselines.
- Mentor and support junior team members and student interns, promoting knowledge transfer and consistent technical practices.
- Implement and enforce cybersecurity and data governance controls across Microsoft 365 and infrastructure services, including access controls, monitoring, information protection, retention, and compliance requirements.
- Contribute to IT planning, technology roadmaps, budgeting, licensing optimization, and strategy execution.
Requirements
- Minimum 5–8 years of experience in IT infrastructure, systems, cloud engineering, or modern workplace roles, including experience acting as a senior technical lead.
- Strong hands-on experience designing, deploying, and maintaining Microsoft cloud and hybrid environments, including Microsoft 365, Azure services, VMware, and Hyper-V.
- Demonstrated experience supporting a global, hybrid workforce and delivering reliable services across multiple locations and time zones.
- Strong experience with Microsoft Intune and endpoint management for Windows, macOS, and iOS, including compliance, application deployment, update management, and endpoint security.
- Experience designing and maintaining identity and access solutions using Microsoft Entra ID, SSO, MFA, Conditional Access, and passwordless authentication.
- Working knowledge of Microsoft security and compliance capabilities, including Microsoft Defender, Purview, information protection, retention, and audit tools.
- Proven ability to lead technical projects and manage CSPs, managed service providers, consultants, and third-party vendors through support escalations and project delivery.
- Strong documentation, stakeholder communication, problem-solving, and technical leadership skills.
- Take ownership of technical outcomes and follow issues through to sustainable resolution.
- Communicate clearly with technical teams, business stakeholders, vendors, and senior leaders.
- Balance hands-on delivery with architecture, standards, documentation, and long-term planning.
- Prioritize effectively across operational support, projects, risk reduction, and continuous improvement.
- Bring a collaborative, security-conscious, service-oriented, and continuous-improvement mindset.
Skills
- Microsoft 365
- Entra ID
- Intune
- Microsoft Defender
- Exchange Online
- SharePoint Online
- Teams
- OneDrive
- Windows
- macOS
- iOS
- SSO
- MFA
- Conditional Access
- Passwordless authentication
- Privileged access
- Joiner-mover-leaver controls
- Azure services
- VMware
- Hyper-V
- Microsoft security
- Microsoft compliance
- Purview
- Information protection
- Retention
- Audit tools
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- 5-8 years
- Senior technical lead
Education Level
- Diploma or degree in Information Technology, Computer Science, or a related field
- Equivalent practical experience
Benefits
- Competitive compensation and benefits package
About the Company
- Blue Moon Metals Inc. is a publicly traded metals and mining company advancing a global portfolio of mineral development and operating projects.
- As the company grows its corporate, project, and remote site operations, the IT & Cybersecurity team is building the internal capability required to protect both enterprise IT and operational technology (OT) environments across the business.
Equal Opportunity
- We are committed to diversity and inclusivity in our hiring practices and encourage applications from all qualified individuals.
- We thank all applicants for their interest; only those selected for an interview will be contacted.