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About the Role
Enter is helping homeowners reduce energy costs by installing heat pumps and solar systems, saving them approximately €1,500 annually. As Germany's leading energy consultant with significant funding and a growing team, we are pioneers in a rapidly expanding market.
Responsibilities
- Provide technical leadership to Customer Success Managers, offering support and fostering professional development.
- Manage complex customer escalations, coordinating solutions and ensuring professional handling.
- Track key performance indicators (KPIs), analyze team performance, and implement improvement measures.
- Continuously optimize ticketing systems, internal workflows, and inter-team collaboration.
- Develop a unified communication strategy for consistent messaging to customers, partners, and internal stakeholders.
- Ensure optimal customer support throughout the entire journey, from contract signing to installation and final acceptance, driving continuous improvement.
Requirements
- Several years of professional experience in customer management, customer success, or project coordination, preferably in a B2C environment with complex products or long project durations.
- Previous experience in technical leadership, coaching, or team coordination, with a passion for supporting others' development.
- Clear, empathetic, and reliable communication skills, even in challenging project or customer situations.
- Independent, structured, and solution-oriented work style with the ability to manage multiple parallel projects.
- Strong analytical skills, comfort with KPIs, and a drive for process and workflow improvement.
- Proficiency with digital tools and quick adoption of new systems; experience with CRM, ERP, and ticketing systems is a plus.
- Interest in energy efficiency, heat pumps, and solar systems; basic understanding is helpful, but deep technical knowledge is not required.
- Fluent German communication skills (written and spoken).
- Pragmatic approach to tasks, early problem identification, and active contribution to solutions.
Skills
- Customer Management
- Customer Success
- Project Coordination
- Team Leadership
- Coaching
- KPI Analysis
- Process Optimization
- Workflow Improvement
- Communication Strategy
- Customer Journey Optimization
- CRM Systems
- ERP Systems
- Ticketing Systems
Location
- Berlin, Germany
Work Type
- Full-time
- Hybrid
Experience Level
- Multiple years of professional experience
Salary/Compensations
- Attractive & competitive compensation
Benefits
- Urban Sports Club membership
- Job ticket
- Childcare subsidy
- Learning budget
- Company pension plan
About the Company
- Germany's leading energy consultant with over €40 million in funding and more than 90 employees.
- Pioneers in a rapidly growing market focused on energy efficiency solutions.
- A fast-growing energy startup funded by leading European venture capitals.
- A company culture valuing initiative, excellence, and energy, focused on results and mutual challenge.
- An environment with noticeable momentum, driven by colleagues eager for success.