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About the Role
The Senior Associate, Healthcare Coverage and Access, supports the implementation of key initiatives within UWNYC’s Health Equity department, focusing on strengthening access to healthcare and public benefits for New Yorkers. This role provides ongoing technical support to a network of community-based organizations (CBOs) through trainings, convenings, and other programmatic initiatives. The position is grant-funded through March 31, 2027.
Responsibilities
- Support day-to-day administration of UWNYC’s volunteer platform, including maintaining user accounts, organization profiles, volunteer opportunities, and accurate platform information.
- Serve as a primary point of contact for individuals and CBOs using the platform, responding to questions and providing timely support with account creation, platform navigation, volunteer registration, scheduling, and volunteer hour tracking.
- Support CBO partners in posting and maintaining volunteer opportunities and effectively utilizing platform features and established procedures.
- Plan and deliver Volunteer Now platform trainings for CBOs across the UWNYC network.
- Deliver Volunteer Now trainings through various formats, including sessions designed to reach both CBO staff and community members.
- Develop and maintain Volunteer Now user guides, FAQs, training materials, and other resources.
- Assist individuals in identifying appropriate volunteer opportunities and address or escalate barriers to participation.
- Maintain records and compile routine reports on platform activity and engagement.
- Monitor user experience and recurring questions, document feedback, and coordinate with internal staff and the software vendor to troubleshoot issues and improve platform functionality.
- Provide project management and coordination support for the planning and rollout of trainings and capacity-building activities for Bronx Social Care Network (SCN) community-based organizations.
- Coordinate training logistics and implementation, including maintaining training calendars and workplans; coordinating partner outreach, scheduling, and registration; preparing and organizing materials; tracking attendance; and managing follow-up communications.
- Coordinate with internal staff, external subject matter experts, and community partners to support the timely development and delivery of trainings.
- Provide project management support for Bronx SCN and UBA CBO convenings, including coordinating logistics, agendas, presentations and materials, participant communications, note-taking, action-item tracking, and post-event follow-up.
- Maintain organized project documentation and tracking tools to monitor training and convening activities, participation, milestones, deliverables, and outstanding action items.
- Identify recurring questions, implementation challenges, and areas where partners may need additional support and elevate themes to leadership.
- Support other 1115 Waiver and Health Equity implementation activities and special projects as assigned.
- Provide project management and implementation support in the rollout and ongoing management of the UBA Partner cohort.
- Maintain cohort workplans, implementation trackers, calendars, action-item logs, partner status updates, and other project management tools.
- Support partner onboarding and monitor completion of core cohort requirements.
- Coordinate collection and review of quarterly partner reporting on outreach, SNAP and Medicaid screening, applications, enrollment, referrals, and other required measures.
- Support tracking of partner progress toward quarterly performance targets and help identify organizations that may require additional training, technical assistance, or implementation support.
- Coordinate logistics and materials for quarterly UWNYC-hosted peer learning meetings and other cohort convenings.
- Support clear and consistent communications with UBA Partners regarding program expectations, reporting deadlines, training opportunities, available resources, and implementation updates.
Requirements
- Bachelor's degree in public health, human services, public administration, nonprofit management, healthcare administration, social work, or a related field required.
- A minimum of 2 years of relevant experience in nonprofit programs, healthcare or benefits access, community engagement, customer or user support, training, or project coordination.
- Demonstrated ability to manage multiple workstreams, deadlines, partner communications, and detailed implementation tasks in a fast-paced environment.
- Experience facilitating trainings, webinars, orientations, or presentations for community-based organizations, frontline staff, or community members.
- Experience using databases, CRM systems, volunteer management systems, online platforms, or other technology tools; comfort learning new systems and troubleshooting routine user issues.
- Strong customer service and relationship-management skills, with the ability to communicate patiently and clearly with users who have varying levels of technical familiarity.
- Strong written, verbal, facilitation, and interpersonal communication skills.
- Strong organizational and problem-solving skills, attention to detail, and ability to maintain accurate records and follow through on action items.
- Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, Word, Outlook, and Teams; experience with project management or collaboration tools preferred.
- Knowledge of SNAP, Medicaid, public benefits access, New York City community-based organizations, or the NYS Medicaid 1115 Waiver landscape preferred.
- Bilingual skills, particularly Spanish, Mandarin, or another language commonly spoken in New York City preferred.
Skills
- Volunteer platform administration
- User support
- Training delivery
- Project management
- Coordination
- Data entry and reporting
- Troubleshooting
- Database management
- CRM systems
- Volunteer management systems
- Online platforms
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
- Project management tools
- Collaboration tools
- Public health
- Human services
- Public administration
- Nonprofit management
- Healthcare administration
- Social work
- Community engagement
- Customer support
- Relationship management
- Written communication
- Verbal communication
- Facilitation
- Interpersonal communication
- Organizational skills
- Problem-solving skills
- Attention to detail
- Record keeping
- SNAP knowledge
- Medicaid knowledge
- Public benefits access knowledge
- NYC community-based organizations knowledge
- NYS Medicaid 1115 Waiver landscape knowledge
- Bilingual skills (Spanish, Mandarin, etc.)
Location
- New York City
Work Type
- Hybrid/In-Person
Experience Level
- Senior Associate
- Minimum 2 years of relevant experience
Education Level
- Bachelor's degree
Salary/Compensations
- Senior Associate Salary Range
About the Company
- United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility, meeting urgent needs while building transformative solutions for tomorrow. They strive for health, opportunity, and prosperity for every New Yorker. UWNYC is part of the United Way Worldwide system and believes all New Yorkers deserve to thrive. They strive to model values of Collaboration, Compassion, Integrity, Accountability, and Superior Performance. UWNYC’s Health Equity work uses a place-based approach, collaborating with community organizations, government partners, and policymakers to advance policies and public investments informed by local knowledge and community priorities.