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About the Role
The Food & Beverage Supervisor leads daily Food & Beverage operations across room service, restaurant and bar outlets, ensuring the consistent delivery of luxury lifestyle service. This role supports team development, resolves guest concerns, and maintains operational excellence and compliance standards.
Responsibilities
- Lead pre-shift briefings covering daily specials, VIP arrivals and operational goals.
- Supervise restaurant, bar and room service operations during shifts.
- Resolve guest concerns and implement effective service recovery solutions.
- Train and onboard new team members on brand standards and compliance requirements.
- Perform opening and closing procedures, including cash reconciliation and facility checks.
- Monitor stock rotation, requisitions and breakage control processes.
- Support achievement of service quality, audit and operational targets.
- Coach team members to enhance performance and guest satisfaction.
Requirements
- Level 2 or Level 3 Food Safety certification.
- Personal License holder or willingness to obtain one.
- Minimum 2 years of supervisory or senior waiter/bartender experience in a luxury hotel or high-end venue.
- Strong floor leadership and team coaching capabilities.
- Experience with Micros POS systems and operational controls.
- Excellent conflict resolution and guest service skills.
- Knowledge of roster compliance and food safety requirements.
- Applicable right to work documentation as required in the United Kingdom.
Skills
- Food Safety
- Leadership
- Team Coaching
- Conflict Resolution
- Guest Service
- Micros POS systems
Location
- W London
Work Type
- Full-time
Experience Level
- Supervisor
Education Level
- Level 2 or Level 3 Food Safety certification
Benefits
- Access to special room rates, discounts on food and beverage, and experiences across Marriott's portfolio through Explore by Marriott Bonvoy™.
- Paid leave for vacations, sick time, and holidays.
- Access to wellbeing activities and resources through the global TakeCare platform.
- Additional local benefits may be available depending on the property and role.
About the Company
- At W Hotels, we do things differently. We are bold, curious and unapologetically ourselves. Our people bring energy, creativity and personality to everything they do. We celebrate individuality and encourage fresh thinking. Here, your ideas have a voice. Your ambition has room to grow. And no two days look the same. We challenge convention and push hospitality forward.
- As part of the Marriott International family, W Hotels offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.