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About the Role
Citizens Inc. is seeking a motivated and results-oriented individual to join our team as an IT Manager – Software Development. This role will oversee the development and maintenance of our policy admin system, portals, internal apps, databases, reporting, and integrations. The ideal candidate is a servant leader who can manage multiple initiatives, stakeholder expectations, and ensure projects are delivered on time with desired results.
Responsibilities
- Identify and select the best talent to build a diverse and effective team.
- Develop teams through staffing, communication, training, and staff development.
- Evaluate performance of direct reports and provide career development guidance, coaching, and mentoring.
- Manage multiple development initiatives by balancing business priorities, team capacity, dependencies, risks, and delivery commitments.
- Monitor and communicate project status, delivery metrics, risks, dependencies, and corrective actions to leadership.
- Develop and manage project schedules, resource plans, dependencies, risks, and delivery milestones to support the timely completion of software-development initiatives.
- Direct and prioritize work within teams.
- Delegate and coordinate development activities across teams for efficient resource utilization and delivery of scalable, high-quality solutions.
- Prioritize team workloads and adjust resources and delivery plans in response to changing business needs.
- Partner with business stakeholders to translate operational needs into clearly defined technical requirements and scalable solutions.
- Collaborate and interact effectively with internal and external stakeholders.
- Manage stakeholder expectations around priorities, scope, timelines, and delivery.
- Lead the culture within teams, holding members accountable for demonstrating company values and cultural behaviors.
- Create and nurture a winning culture.
- Oversee application support, incident response, root-cause analysis, and resolution of recurring production issues.
- Handle escalations from internal stakeholders.
- Manage critical issues to resolution.
Requirements
- Bachelor's degree
- 5-7 years of supervisory/management experience, preferably IT, technology, and/or insurance related
- Previous technical experience in the Microsoft stack to help bridge the gap between high-level business strategy and hands-on .NET engineering.
- Proven ability to solve problems creatively.
- Ability to effectively prioritize and execute tasks in a fast-paced environment
- Strong verbal and written communication skills as well as active listening skills
- Familiarity with software development tools, methodologies, and best practices
- Proven track record of building and managing high performing engineering teams.
- Experience ensuring suitable metrics are in place to measure individual and team performance and progress.
- Experience monitoring and reporting on the execution of business initiatives.
- Proven ability to complete projects according to outlined scope, budget, and timeline.
- Advanced proficiency in Microsoft Office Suite specifically Project and PowerPoint
- Insurance experience preferred
- Advanced knowledge of SharePoint
- Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations.
Skills
- Microsoft stack
- .NET engineering
- Microsoft Office Suite
- Project
- PowerPoint
- SharePoint
Location
- Austin, TX
Work Type
- Full-time
Experience Level
- 5-7 years of supervisory/management experience
Education Level
- Bachelor's degree
Benefits
- Medical
- Dental
- Vision
- Short-term disability
- Long-term disability
- AD&D
- Group term life insurance
- Matching 401k
- Virtual Visits
- Employee Assistance Program
- Generous Paid Time Off (PTO)
- Holidays
About the Company
- Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002.
- Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages.
- With a dedicated team of over two hundred and thirty employees and a network of several hundred agents, our reach extends to Latin America, Central America, and Asia.
- At Citizens, Inc., we've curated an exceptional work environment that goes beyond the ordinary.
- Our open-plan workspace offers panoramic views of the Domain with multiple conference rooms readily available.
- Start your day with complimentary coffee in our large break area, enjoy walks on the scenic trails nearby, or hit our onsite gym.
- Our Lunch Drop service provides the luxury of delivering delicious meals directly to our suite for a stress-free lunch break.
- For financial needs, the onsite bank is at your service.
- Furthermore, enjoy the convenience of free covered parking in our garage, featuring charging stations for electric vehicles.
- Participate in our various monthly employee events designed to enhance our cultural engagement.
- At Citizens Inc., we prioritize strong employee involvement to foster a dynamic workplace culture.
- Elevate your career with us, where your workplace is more than just an office; it's a destination for growth, innovation, and a flourishing community.
- As an employee of Citizens, we promise you the opportunity to make a meaningful difference in the lives of our customers, communities, and one another.
- We believe in camaraderie, rewarding work, community involvement, and a focus on your well-being.
- We take a complete approach to our employees' well-being.
- At Citizens, our employees and customers are at the heart of everything we do.
- Our success as a company begins with our team of employees and departments to service our customers.
- That's why we strive to create an environment where employees are equipped and challenged to reach their full potential.
Equal Opportunity
- Citizens is an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, gender identity, national origin, age, disability, or veteran status.
- We are committed to fostering a diverse and inclusive workplace where every individual is valued, and all qualified applicants are encouraged to apply.