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About the Role

The Automotive Service Receptionist / Cashier plays an important role in the daily operations of the dealership's service department, greeting customers, processing payments, reconciling repair orders, and providing administrative support.

Responsibilities

Reconcile customer repair orders, service invoices, and customer bills.
Receive and process customer payments, including cash, checks, and credit cards.
Accurately record payments, make change, and issue customer receipts.
Provide professional customer service while addressing questions and concerns.
Handle customer complaints with professionalism and refer issues to the appropriate manager when necessary.
Maintain and organize repair orders, parts invoices, rental forms, and dealership documentation.
Identify and report missing paperwork and maintain accurate filing systems.
Close open service invoices and assist with daily accounting procedures.
Reconcile gas purchase statements.
Assist with telephone coverage for the automotive service and parts departments.
Provide clerical and administrative support to service and parts management.
Generate repair orders (ROs) and assist with service department documentation.
Process internal paperwork for new and used vehicle transactions.
Assist with the dealership's WE OWE process and maintain accurate records.
Stay informed about dealership products, services, pricing, and customer offerings.
Maintain a professional appearance and a clean, organized work area.
Perform additional administrative duties as assigned.

Requirements

Previous customer service, cashier, receptionist, or administrative experience preferred.
Automotive dealership or service department experience is a plus.
Strong communication and customer service skills.
Ability to accurately process payments and maintain financial records.
Strong organizational skills and attention to detail.
Comfortable answering phones and assisting multiple departments.
Ability to work independently and as part of a team.
Professional demeanor and commitment to customer satisfaction.
Basic computer skills and the ability to learn dealership management systems.
Must be able to perform the essential functions of the position.

Skills

Customer Service
Cashiering
Receptionist
Administrative Support
Communication Skills
Payment Processing
Record Keeping
Organization
Attention to Detail
Phone Etiquette
Teamwork
Computer Skills

Location

Merrick, NY

Work Type

Full-Time
Part-Time

Experience Level

Based on Experience

Salary/Compensations

$18.00 – $20.00 Per Hour

Benefits

Medical and Dental Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Employee Discounts on Vehicle Purchases, Parts, and Service
Short-Term Disability and Long-Term Disability Plans
Supplemental Life Insurance
Employee Recognition Programs
Professional Development and Training
Opportunities for Career Advancement
Retirement Benefits

About the Company

Merrick Jeep Chrysler Dodge RAM is part of the VIP Automotive Group.
VIP Automotive Group is committed to creating exceptional value and experiences for every customer.
Their mission is to empower and engage their team to deliver an exceptional automotive experience in a fulfilling environment.
VIP Automotive Group offers a professional working environment, continuous training, and opportunities for career growth and advancement from within.
VIP Automotive Group is known for its exceptional leadership, customer-focused culture, and commitment to employee development.

Equal Opportunity

VIP Automotive Group is an Equal Opportunity Employer.