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About the Role
This is a strategic role for a Technical Advocate who understands the pain of SOC teams and excels in C-level business discussions. You will manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximize ROI through our solutions.
Responsibilities
- Manage a portfolio of accounts, guiding them through complex security transformations and ensuring they maximize ROI.
- Architect trust between autonomous SOC analysts and customer security teams.
- Build and maintain trusted relationships with decision makers.
- Own the end-to-end success lifecycle, driving Net Retention Rate and identifying expansion opportunities.
- Conduct Monthly and Quarterly Business Reviews (QBRs) that bridge technical detection tuning and business resilience.
- Execute the onboarding playbook to ensure global organizations receive value within the first weeks.
- Partner with client engineers and analysts to streamline log ingestion, integrations, and detection tuning.
- Use a consultative approach to identify gaps in a client’s security posture to drive deep product adoption.
- Act as the "Voice of the Customer" for Product and Engineering teams to influence the roadmap.
Requirements
- 8+ years of CSM-related experience in Cybersecurity SaaS.
- Deep knowledge of Security Solutions and SOC workflows.
- Former experience in SOC organizations is highly valued.
- Exceptional ability to translate technical data into business impact for non-technical stakeholders.
- Fluent in French and English.
Skills
- Customer Success Management
- Cybersecurity SaaS
- Security Solutions
- SOC workflows
- C-level advisory
- Business Value Alignment
- Onboarding
- Technical Adoption
- Consultative Problem Solving
- Product Roadmap Influence
- French
- English
Location
- Remote
- Hybrid
- In-office
Work Type
- Full-time
Experience Level
- 8+ years
Benefits
- Flexible work environment
- Career growth opportunities
About the Company
- Qevlar is a B2B SaaS scale-up on a mission to boost the productivity of cybersecurity teams with Artificial Intelligence.
- We build an AI platform that transitions Security Operations Centers from reactive to proactive units through autonomous security alert investigations.
- Raised a total of $44m in series-A & seed rounds from EQT Ventures, Forgepoint Capital and Partech.
- Deployed our solution with major Enterprises such as Sodexo and GlobalConnect, and leading MSSPs like Orange Cyberdefense.
- Expanded to the US market with a growing North American presence.
- Ended 2025 with a strong multi-million dollar ARR and ambitious goals for 2026.