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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role is a learning position where you will build required skills and assist the Retail Store Manager in operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
Sell personalized solutions beyond the basic device and service plan, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate T-Mobile's network coverage, plans, services, and how they redefine wireless.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Provide first-class customer experience.

Requirements

Leadership, competitive drive, and confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, share best practices, and serve customers.
Effectiveness with operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Product demonstration
Communication
Operational management
Financial management
Performance management

Location

New York, NY

Work Type

Full Time (40 hours)

Experience Level

Retail Associate Manager

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

Arch Telecom is a national T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
Since 1993, they have provided superior service and quality wireless products featuring the latest technology.
They are a recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to their success.
Employees with diverse perspectives, backgrounds, and experiences allow them to better reflect the communities they serve.
They embrace the diversity that makes employees unique and welcome everyone to their team.
YOU BE YOU!