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About the Role
Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. RAMs are brand ambassadors who create energy and excitement around products and services, thrive in a fast-paced environment, and focus on customer needs. This role involves building meaningful connections with customers, uncovering their needs, and recommending device and service solutions. It is a learning role where you will build required skills and assist the Retail Store Manager in operational duties.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
- Help customers with their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology.
- Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Assist the Retail Store Manager with daily operations and coaching.
- Become proficient in using digital tools to enhance interactions and onboarding.
- Demonstrate T-Mobile's coverage, network speed, and service plans.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and be accountable for the company's success.
- Be willing to have a good time while providing first-class customer experience.
Requirements
- Leadership skills with a competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, share best practices, serve customers, and provide resolutions.
- Effectiveness with operational, financial, and performance management.
- Amazing communication skills for team and customers.
- Prior wireless sales experience.
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
Skills
- Customer service
- Sales
- Technology demonstration
- Communication
- Operational management
- Financial management
- Performance management
Location
- PORT WASHINGTON, NY
Work Type
- Full Time (40 hours)
Experience Level
- Retail Associate Manager
- Sales
Education Level
- High school degree or GED
Salary/Compensations
- $19.00 - $30.00 Base+Commission/month
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health Benefits for Full Time Employees
About the Company
- Arch Telecom is a national T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
- Since 1993, Arch Telecom has provided superior service and quality wireless products featuring the latest technology.
- Arch Telecom is a recognized leader in the wireless retail industry, consistently delivering solutions and service that customers demand.
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!