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About the Role
As a Mobile Associate (MA), you will be a brand ambassador for T-Mobile, creating energy and excitement around products and services. This learning role focuses on building customer relationships, uncovering needs, and recommending device and service solutions, with a path to promotion to Mobile Expert upon training completion.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience.
- Help customers by exploring individual needs and providing hands-on demonstrations of technology.
- Sell solutions beyond basic device and service plans, including accessories and IoT devices.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in using digital tools to demonstrate network coverage, plan benefits, and device capabilities.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and be accountable for company success.
- Be willing to have a good time while providing first-class customer experience.
Requirements
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Full Time (40 hours) or Part Time (20+ hours) availability.
Skills
- Customer service
- Sales
- Demonstrating technology
- Recommending solutions
- Digital tool proficiency
- Communication
- Interpersonal skills
Location
- PORT WASHINGTON, NY
Work Type
- Full Time
- Part Time
Experience Level
- 6 months of customer service and/or sales experience
- Retail environment preferred
Education Level
- High school degree or GED
Salary/Compensations
- $17.00 - $30.00 Hourly
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Discounted T-Mobile Wireless Plan
- Health Benefits for Full Time Employees
- Monthly sales incentive programs, contests, rewards
About the Company
- We’re a national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
- Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
- As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom.
- Embracing a diverse workforce is a significant contributor to our success as an organization.
- Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
- We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
- YOU BE YOU!