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About the Role

As a Mobile Associate (MA), you will be a brand ambassador for T-Mobile and Arch Telecom, creating energy and excitement around products and services. This learning role focuses on building customer service skills and expertise in preparation for promotion to Mobile Expert upon training completion. You will immerse yourself in meaningful customer connections, uncovering needs and educating customers on device and service solutions in a fast-paced, fun environment.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Build customer loyalty by exploring individual needs and providing hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to demonstrate network coverage and plan benefits.
Troubleshoot devices and accounts.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
6 months of customer service and/or sales experience, Retail environment preferred.

Skills

Customer service
Sales
Communication
Problem-solving
Technology demonstration
Relationship building

Location

New York, NY

Work Type

Full Time (40 hours)
Part Time (20+ hours)

Experience Level

Entry Level

Education Level

High school degree or GED

Salary/Compensations

$17.00 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Culture of care & excellence
Discounted T-Mobile Wireless Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

National T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
In business since '93, providing superior service and quality wireless products featuring the latest in technology.
A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!