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About the Role

Arch Telecom is seeking a Retail Store Manager to lead a retail team and bring the T-Mobile brand to life. This role involves creating excitement around products and services, focusing on customer needs, and building meaningful connections. The manager will act as a brand ambassador, demonstrating expertise in uncovering customer needs and educating them on device and service solutions in a fast-paced, fun environment.

Responsibilities

Lead by example to help customers throughout their shopping journey.
Explore individual customer needs and provide hands-on demonstrations of technology.
Ensure the store meets or exceeds sales goals by overseeing sales, inventory, and new program implementation.
Sell personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance customer interactions.
Demonstrate network coverage and plan benefits.
Redefine wireless services through device and account inspection and troubleshooting.
Complete training on in-store experience, new skills, processes, and systems.
Build relationships and partner with employees across channels to own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership skills and competitive drive.
Confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills for team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
Ability to stand for long periods.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

PORT WASHINGTON, NY

Work Type

Full Time

Experience Level

Retail Store Manager

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees

About the Company

Arch Telecom is a national T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
Founded in 1993, the company provides superior service and quality wireless products.
Arch Telecom is a recognized leader in the wireless retail industry, delivering solutions and service that customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!