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About the Role

Arch Telecom's Retail Store Manager (RSM) leads a Retail Team to bring the T-Mobile brand to life, acting as a brand ambassador who creates energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building relationships, and educating customers on device and service solutions.

Responsibilities

Lead by example, demonstrating actions for team success.
Assist customers throughout their shopping journey, online, via Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of technology.
Ensure store sales goals are met or exceeded by overseeing sales, inventory, and new program implementation.
Lead by example in selling personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance interactions and onboarding.
Demonstrate network coverage and plan benefits to customers.
Redefine wireless service through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and provide issue resolutions.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (45 hours) availability.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

MILLER PLACE, NY

Work Type

Full Time

Experience Level

Prior wireless sales experience

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $120000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

National T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
In business since 1993, providing superior service and quality wireless products.
A recognized leader in the wireless retail industry, delivering solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!