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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role involves building meaningful connections with customers, uncovering their needs, and recommending device and service solutions. It is a learning role where you will build required skills and assist the Retail Store Manager in operational duties.

Responsibilities

Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty.
Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store.
Provide side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
Guide customers through their purchasing experience with thoughtful questions, informative answers and sharing expertise.
Assist Retail Store Manager in daily operations and coaching.
Become proficient in the use of digital tools designed to enhance interactions and onboarding.
Demonstrate how our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network.
Explain why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
Show how we’re redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Build relationships with and partner with employees across channels, including business and customer service.
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Be willing to have a good time while providing first class customer experience.

Requirements

Leadership
Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues.
Effective with operational, financial and performance management.
Amazing communication skills, to your team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Communication
Demonstrating technology
Troubleshooting
Relationship building

Location

RONKONKOMA, NY

Work Type

Full Time (40 hours)

Experience Level

Retail Associate Manager

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

We’re a national T-Mobile Preferred Retailer with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success as an organization.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!