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About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role is a learning opportunity to build required skills and assist the Retail Store Manager in operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience.
Build customer loyalty by helping customers with their shopping journey.
Explore individual needs and provide hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and expertise.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage, plans, and services.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership with competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead teams, share best practices, serve customers, and provide resolutions.
Effectiveness with operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Must be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Technology demonstration
Communication
Operational management
Financial management
Performance management

Location

MILLER PLACE, NY

Work Type

Full Time (40 hours)

Experience Level

Retail Associate Manager
Prior wireless sales experience

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $30.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

A national T-Mobile Preferred Retailer with over 200 retail stores across the U.S.
Providing superior service and quality wireless products since 1993.
A recognized leader in the wireless retail industry.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!