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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a Retail Team and bring the T-Mobile brand to life. RSMs act as brand ambassadors, creating energy and excitement around products and services, focusing on customer needs, and building meaningful connections. They uncover customer needs and are passionate about educating, demonstrating, and recommending device and service solutions in a fast-paced, fun environment.

Responsibilities

Lead by example, demonstrating actions for team success.
Help customers seamlessly continue their shopping journey across channels.
Explore individual customer needs and provide hands-on technology demonstrations.
Ensure store sales goals are met or exceeded by overseeing sales and inventory.
Implement new store programs and initiatives.
Sell personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance interactions and onboarding.
Demonstrate network coverage and plan benefits.
Redefine wireless service through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, new skills, processes, systems, and resources.
Build relationships and partner with employees across channels to own the customer experience.
Resolve issues to create a seamless customer environment.
Identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Leadership skills.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and provide resolutions.
Effectiveness in operational, financial, and performance management.
Amazing communication skills for team and customers.
Prior wireless sales experience.
Be at least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Sales
Customer Service
Leadership
Communication
Operational Management
Financial Management
Performance Management
Wireless Sales

Location

MEDFORD | Route 112 [4460] - Medford, NY

Work Type

Full Time
Full Time (45 hours)

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $120000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

National T-Mobile Preferred Retailer for the #1 Mobile provider in the country.
Operates 200+ retail stores across the U.S.
Established in '93, providing superior service and quality wireless products.
Recognized leader in the wireless retail industry.
Consistently delivers solutions and service customers demand.

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom.
Embracing a diverse workforce is a significant contributor to our success.
Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
YOU BE YOU!