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See how it scores against the T-Mobile Retail Associate Manager MEDFORD | Route 112 posting at Arch Telecom — free, in seconds.
About the Role
Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role involves building meaningful connections with customers, uncovering their needs, and educating them on device and service solutions. It is a learning role where you will build required skills and assist the Retail Store Manager in operational duties.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
- Help customers with their shopping journey, whether online, through Customer Care, or in-store.
- Explore individual needs and provide hands-on demonstrations of the latest technology.
- Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
- Guide customers through their purchasing experience with thoughtful questions and informative answers.
- Assist the Retail Store Manager with daily operations and coaching.
- Become proficient in using digital tools to enhance interactions and onboarding.
- Demonstrate network coverage and explain plan benefits.
- Redefine wireless services through device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships with and partner with employees across channels, including business and customer service.
- Collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and be accountable for company success.
- Provide first-class customer experience.
Requirements
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
- Prior wireless sales experience.
- Leadership experience.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead your team, share best practices, serve customers, and provide resolutions.
- Effectiveness with operational, financial, and performance management.
- Amazing communication skills, to your team and customers.
Skills
- Customer service
- Sales
- Product demonstration
- Relationship building
- Communication
- Operational duties
- Digital tools proficiency
- Troubleshooting
Location
- MEDFORD | Route 112 [4460] - Medford, NY
Work Type
- Full Time (40 hours)
Experience Level
- Retail Associate Manager
- Sales experience
Education Level
- High school degree or GED
Salary/Compensations
- $19.00 - $30.00 Base+Commission/month
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Bonus earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Health Benefits for Full Time Employees
About the Company
- We’re a national T-Mobile Preferred Retailer with 200+ retail stores across the U.S.
- Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
- A recognized leader in the wireless retail industry, consistently delivering the solutions and service our customer’s demand!
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom.
- Embracing a diverse workforce is a significant contributor to our success as an organization.
- Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience.
- We embrace the diversity that makes our employees unique, and we welcome everyone to our team.
- YOU BE YOU!