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About the Role
Arch Telecom's Mobile Associates (MA) work as part of a Retail Team to bring the T-Mobile brand to life. MAs are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. This role is a learning position, preparing associates for promotion to Mobile Expert upon training completion.
Responsibilities
- Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
- Help customers by exploring individual needs and providing hands-on demonstrations of the latest technology.
- Sell personalized solutions beyond basic device and service plans, including accessories and IoT devices.
- Guide customers through their purchasing experience with thoughtful questions, informative answers, and expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient in using digital tools to enhance interactions and onboarding.
- Demonstrate network coverage, plan benefits, and how T-Mobile redefines wireless.
- Complete training on in-store experience, new skills, processes, systems, and reference resources.
- Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
- Successfully identify and handoff small business leads.
- Develop strong peer relationships and accountability for company success.
- Provide first-class customer experience.
Requirements
- A strong desire to learn and master skills required of customer advocates.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices.
- Ability to balance customer experience and performance goals.
- 6 months of customer service and/or sales experience, retail environment preferred.
- Be at least 18 years of age.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25lbs.
- Reliable transportation.
Skills
- Customer service
- Sales
- Brand ambassadorship
- Relationship building
- Product demonstration
- Digital tool proficiency
Location
- MEDFORD | Route 112 [4460] - Medford, NY
Work Type
- Full Time (40 hours)
- Part Time (20+ hours)
Experience Level
- Entry Level
- 6 months of customer service and/or sales experience
Education Level
- High school degree or GED
Salary/Compensations
- $17.00 - $30.00 Hourly
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Exciting opportunities for career advancement
- A culture of care & excellence
- Discounted T-Mobile Wireless Plan
- Health Benefits for Full Time Employees
- Monthly sales incentive programs, contests, rewards
About the Company
- A national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
- In business since '93, providing superior service and quality wireless products featuring the latest in technology.
- A recognized leader in the wireless retail industry, consistently delivering solutions and service customers demand.
Equal Opportunity
- Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!