Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this T-Mobile Retail Associate Manager MIDDLE ISLAND | Middle Country Rd role.

Rezi rewrites your resume against Arch Telecom's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the T-Mobile Retail Associate Manager MIDDLE ISLAND | Middle Country Rd posting at Arch Telecom — free, in seconds.

About the Role

Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around products and services, thrive in a fast-paced environment, and focus on customer needs. This role involves building meaningful connections with customers, uncovering their needs, and recommending device and service solutions. It is a learning role where you will build required skills and assist the Retail Store Manager in operational duties.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by exploring individual needs and providing hands-on demonstrations of technology.
Engage in side-by-side selling to find personalized solutions beyond basic device and service plans.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Assist the Retail Store Manager with daily operations and coaching.
Become proficient in using digital tools to enhance interactions and onboarding.
Complete training on in-store experience, new skills, processes, and systems.
Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships where all are accountable for the company’s success.
Be willing to have a good time while providing first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Customer service
Sales
Communication
Leadership
Operational management
Financial management
Performance management

Location

MIDDLE ISLAND, NY

Work Type

Full Time (40 hours)

Experience Level

Prior wireless sales experience

Education Level

High school degree or GED

Salary/Compensations

$19.00 - $21.00 Base+Commission/month

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

We’re a national T-Mobile Preferred Retailer with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!