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About the Role

Arch Telecom is seeking a Retail Store Manager (RSM) to lead a Retail Team and bring the T-Mobile brand to life. RSMs act as brand ambassadors, creating energy and excitement around products and services while focusing on customer needs and building meaningful connections. They uncover customer needs and are passionate about educating, demonstrating, and recommending device and service solutions in a fast-paced, fun environment.

Responsibilities

Lead by example, demonstrating actions for team success.
Assist customers throughout their shopping journey, both online and in-store.
Explore individual customer needs and provide hands-on demonstrations of technology.
Ensure store sales goals are met or exceeded by overseeing sales, inventory, and new program implementation.
Lead by example in selling personalized solutions, including accessories and IoT devices.
Maintain store appearance and readiness.
Approach service and sales with patience, honesty, and empathy.
Become proficient in digital tools to enhance customer interactions and onboarding.
Demonstrate network coverage and plan benefits to customers.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete trainings on in-store experience, new skills, processes, systems, and reference resources.
Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.
Share best practices with the team.
Serve customers and provide resolutions to issues.
Manage operations, finances, and performance.

Requirements

Prior wireless sales experience.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.

Skills

Leadership
Competitive drive
Sales
Communication

Location

MIDDLE ISLAND, NY

Work Type

Full Time
45 hours

Experience Level

Retail Store Manager

Education Level

High school degree or GED

Salary/Compensations

$60000.00 - $100000.00 Base+Commission/year

Benefits

Employee Stock Ownership Program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
Discounted T-Mobile Cell Phone Plan
A culture of care & excellence
Health Benefits for Full Time Employees

About the Company

We’re a national T-Mobile Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!