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About the Role
Join Sedgwick and be part of a meaningful mission, supporting people through unexpected events. Grow your career in a caring culture with work-life balance, where your achievements have no limits.
Responsibilities
- Manage claims from initial registration to report dispatch.
- Handle incoming email communications and address inquiries from involved parties.
- Prepare settlements and credit notes accurately.
- Assist with claim distribution in the dispatching department.
- Provide claim status updates and clarify queries as part of the telephone customer service.
- Actively participate in claims management.
- Contribute to the digital transformation of claims processing.
- Work independently and embrace variety across different task areas.
- Bring expertise to a motivated team.
- Accompany the field service regularly to gain a deeper understanding of the work performed by adjusters and surveyors.
Requirements
- Possess a commercial apprenticeship and ideally have basic knowledge of insurance law; experience in claims processing is a plus.
- Work in a structured, reliable manner and maintain an overview of multiple topics simultaneously.
- Communicate confidently and remain professional under stress.
- View AI-powered tools like Copilot as helpful support and be open to using them.
- Have very good German language skills, both written and spoken.
- Basic English skills are advantageous.
- Provide quick and independent support in various task areas after successful onboarding.
Skills
- Claims management
- Customer service
- Digital transformation
- Independent work
- Teamwork
- Communication
- AI-powered tools
Location
- 100% Home-Office
- Remote
Work Type
- Full-time
- Home-Office
Experience Level
- Entry-level
Education Level
- Commercial apprenticeship
Benefits
- Permanent position
- Responsible and varied role
- Engaged, small team
- Advantages of an international group with the culture of a medium-sized company
- Flat hierarchies and short decision-making processes
- 100% Home-Office
- Flexible working hours
- Home-Office equipment
- Free further training opportunities via Workday Learning and Sedgwick University
- Wellpass for sports & relaxation
- Jobrad leasing
- Capital-forming benefits
- Free drinks and snacks in the office (if working from an office)
- Office dogs welcome
- 30 days of vacation
- Additional time off on December 24th and 31st
- Option for 20 working days of 'Workation' from abroad
- Supportive and helpful colleagues
About the Company
- Sedgwick Germany GmbH, based in Düsseldorf, is part of the internationally active Sedgwick Group, a global leader in claims management, risk analysis, and expert opinions.
- In Germany, we combine the structure and stability of a corporation with the flexibility and proximity of a medium-sized company.
- Our clients, primarily from the insurance industry, rely on our expertise in claims settlement, true to our motto 'we care'.