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About the Role
The Field Service Engineer is responsible for ensuring quick resolution of complex customer challenges and empowering team members with their functional knowledge. Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service. This position reports to the UK Service Manager and is part of the North EMEA Service Team.
Responsibilities
- Performs service, repair, installation, and testing of products or IT solutions at customer sites.
- Diagnoses system failures, identifies cost-effective solutions, and escalates complex technical or quality issues when needed.
- Responds to customer service requests within the assigned territory and may support the development of new service or product agreements.
- Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.
Requirements
- Bachelor’s Engineer Degree Required or similar
- English and preferably regional language
- Excellent Microsoft Office application skills (Word, Excel, PowerPoint)
- Ability to travel within the South UK Region and occasional support to UK / EMEA region. (Up to 70% travel).
- Must have a valid driver’s license with an acceptable driving record.
- Ability to lift, move or carry equipment & tools.
Skills
- Technical expertise in handling advanced repairs, calibrations, upgrades and allied tasks.
- Able to manage customer requirements - Account Management
- Networking, influencing, and communicating effectively across functions and at all levels.
- Excellent visual, written, and other communication skills.
- Training and/or coaching experience.
- Experience in maintaining, applying global processes.
- Track record of delivering standardization, simplification and continuous improvement across key business areas.
- Experience in working in a matrix organisation including building relationships remotely and cross culturally.
Location
- South UK Region
- UK
- EMEA region
Work Type
- Remote
- Fully remote
Experience Level
- Previous experience in Medical Field
- Previous experience in handling advanced repairs, calibrations, upgrades and allied tasks.
- Previous experience in Account Management.
- Previous experience in Networking, influencing, and communicating effectively across functions and at all levels.
- Previous experience in training and/or coaching.
- Previous experience in maintaining, applying global processes.
- Previous experience in delivering standardization, simplification and continuous improvement across key business areas.
- Previous experience in working in a matrix organisation including building relationships remotely and cross culturally.
Education Level
- Bachelor’s Engineer Degree
Benefits
- Health care program
- Paid time off
About the Company
- At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
- At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions.
- With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
- Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions.
- Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.
- Learn about the Danaher Business System which makes everything possible.
- Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
- At Leica Microsystems we believe in designing a better, more sustainable workforce.
- We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.
- Explore the flexibility and challenge that working for Leica Microsystems can provide.
- Join our winning team today.
- Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.
- We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
- For more information, visit www.danaher.com.