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About the Role
Be part of a practice at the forefront of cutting-edge cancer care and advanced treatments. Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Discover your career potential with a practice dedicated to excellence and innovation.
Responsibilities
- Contact patient or referring office to obtain basic chart information prior to their first appointment.
- Greet patients and visitors, check them in, and inform clinical staff of their arrival.
- Provide and explain paperwork for patients to complete, collect and file forms, and update demographic and insurance information.
- Collect co-pays and balances, and provide receipts.
- Answer, screen, and respond to routine questions via phone, electronic communications, or face-to-face contact, routing to appropriate personnel, or taking thorough messages.
- Page clinic personnel as appropriate and communicate messages accurately and timely.
- Check patients out after examination and schedule returning appointments.
- Provide patients with appointment details such as time, location, directions, and instruction sheets.
- Coordinate physician referrals and schedule related medical appointments within and outside the practice on behalf of the patient.
- Ensure accurate documents are in the medical chart.
- Record patient cancellations and missed appointments, and reschedule appointments.
- Notify appropriate staff of cancellations and make notes in patient charts.
- Provide general administrative support by filing charts and forms.
- Maintain the lobby area in a neat and orderly manner.
- Maintain a legible supply of forms and appropriate office supplies required for daily activities.
- Adhere to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
Requirements
- High school diploma or equivalent required.
- Some receptionist or office experience preferred.
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying the position.
- Demonstrates adaptability and handles day-to-day work challenges confidently.
- Willing and able to adjust to multiple demands and shifting priorities.
- Demonstrates flexibility, sets high standards of performance, and works efficiently to achieve them.
- Commits to quality and emphasizes the need to deliver quality products and/or services.
- Regularly required to experience prolonged sitting, some bending, stooping, and stretching.
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- Requires normal range of hearing and eyesight correctable to 20/20.
- Requires occasional lifting of up to 30 pounds.
Skills
- Computer systems proficiency
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Adaptability
- Flexibility
- Communication
Location
- Multiple locations throughout the Capital Region
Work Type
- Full-time
Experience Level
- Some receptionist or office experience preferred
Education Level
- High school diploma or equivalent
Salary/Compensations
- $20 - $24 per hour
Benefits
- Opportunities for professional growth
- Continuing education
About the Company
- A practice at the forefront of cutting-edge cancer care and advanced treatments.
- Dedicated to excellence and innovation.
- Contributes to groundbreaking clinical trials that shape the future of oncology care.