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About the Role

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. This position supervises a unit of caseworkers and administrative support/clerical staff responsible for providing adult protective services to eligible clients.

Responsibilities

Plans and manages unit operations to achieve program and regional objectives for service delivery by monitoring budgets and caseloads, consulting with staff on case issues, approving leave, and holding unit meetings.
Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal.
Interprets program policy and procedures to unit staff, other Department of Family and Protective Services staff, and the public.
Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements.
Prepares management reports, analyses, correspondence, and related materials to keep management informed and respond to issues.
Makes presentations and participates in community awareness and related activities to inform the public about the program.
Responds to complaints from irate clients, their families, or other individuals regarding case actions or related issues.
Performs other duties as assigned and required to maintain unit operations.
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Attends work regularly in accordance with agency leave policy.

Requirements

Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure.
Staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content.
You must bring your I-9 documentation with you on your first day of work.
Employees must provide documentation to DFPS to show their identity and authorization to work in the US.

Skills

Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of statistical analysis processes; of budget processes; of research techniques; of training; and of program management processes and techniques.
Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate, and interpret administrative policies and procedures; and to assign and supervise the work of others.

Location

AUSTIN

Work Type

Full time
Not Eligible for Telework

Experience Level

Adult Protective Services Supervisor I: A master’s degree in social work from an accredited college or university, or a master’s degree in gerontology, plus two years of full-time social work experience, one year of which was in dealing with problems concerning adult protective services*, (OR) A master’s degree from an accredited college or university that includes a minimum of 18 graduate semester hours of coursework in psychology, sociology, social work, family counseling, family relations, human development, counseling theory, group counseling, and related laboratory or practicum credits, plus three years of full-time social work experience, two years of which was in dealing with problems concerning adult protective services*, (OR) A bachelor’s degree in social work from an accredited college or university, plus three years of full-time social work experience, two years of which was in dealing with program concerning adult protective services*, (OR) A bachelor’s degree from an accredited college or university, plus four years of full-time social work experience, three years of which was in dealing with problems concerning adult protective services*.
Adult Protective Services Supervisor II: Two years of full-time experience as an Adult Protective Services Supervisor I.

Education Level

Master’s degree in social work from an accredited college or university, or a master’s degree in gerontology
Master’s degree from an accredited college or university that includes a minimum of 18 graduate semester hours of coursework in psychology, sociology, social work, family counseling, family relations, human development, counseling theory, group counseling, and related laboratory or practicum credits
Bachelor’s degree in social work from an accredited college or university
Bachelor’s degree from an accredited college or university

Salary/Compensations

$5,541.67 - $7,761.50 Monthly

Benefits

100% paid health insurance for you, and 50% paid for eligible family members
Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
Paid vacation, holidays, and sick leave
Optional dental, vision, and life insurance
Flexible spending accounts for added tax savings on health and dependent care
Employee discounts on things like gym memberships, electronics, and entertainment
Public Service Loan Forgiveness may be available

About the Company

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.