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About the Role
As an experienced SAP IS-U Retail Consultant, you will have the ability to share new ideas and collaborate on projects without extensive travel demands, working within Deloitte's Project Talent Model for long-term, onsite client service delivery.
Responsibilities
- Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
- Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
- Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.
- Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and/or technical teams, including escalating any matters that require additional attention and consideration from engagement management.
Requirements
- 3+ years of SAP IS-U experience
- Experience in Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
- Experience in utility Customer Service operations, SAP utility system processes, query and reporting tools, and data analysis.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available.
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Skills
- SAP IS-U
- Retail Access processes
- Supplier-related transactions
- Enrollment and change activities
- Market requirements
- Exception management
- Regulatory and operational support
- Utility Customer Service operations
- SAP utility system processes
- Query and reporting tools
- Data analysis
- Analytical/ Decision Making
- Written and Communication Skills
- Technical demonstrations
Location
- Atlanta, Georgia, United States
- Austin, Texas, United States
- Baltimore, Maryland, United States
- Bellevue, Washington, United States
- Birmingham, Alabama, United States
- Boise, Idaho, United States
- Boston, Massachusetts, United States
- Charlotte, North Carolina, United States
- Chicago, Illinois, United States
- Cincinnati, Ohio, United States
- Cleveland, Ohio, United States
- Columbus, Ohio, United States
- Costa Mesa, California, United States
- Dallas, Texas, United States
- Davenport, Iowa, United States
- Denver, Colorado, United States
- Des Moines, Iowa, United States
- Detroit, Michigan, United States
- Fort Worth, Texas, United States
- Fresno, California, United States
- Ft. Lauderdale, Florida, United States
- Gilbert, Arizona, United States
- Grand Rapids, Michigan, United States
- Hartford, Connecticut, United States
- Hermitage, Tennessee, United States
- Houston, Texas, United States
- Huntsville, Alabama, United States
- Indianapolis, Indiana, United States
- Inglewood, California, United States
- Jacksonville, Florida, United States
- Jericho, New York, United States
- Jersey City, New Jersey, United States
- Kansas City, Missouri, United States
- Lake Mary, Florida, United States
- Lansing, Michigan, United States
- Las Vegas, Nevada, United States
- Los Angeles, California, United States
- Louisville, Kentucky, United States
- McLean, Virginia, United States
- Mechanicsburg, Pennsylvania, United States
- Memphis, Tennessee, United States
- Miami, Florida, United States
- Midland, Michigan, United States
- Milwaukee, Wisconsin, United States
- Minneapolis, Minnesota, United States
- Morristown, New Jersey, United States
- Nashville, Tennessee, United States
- New Orleans, Louisiana, United States
- New York, New York, United States
- Omaha, Nebraska, United States
- Philadelphia, Pennsylvania, United States
- Pittsburgh, Pennsylvania, United States
- Portland, Oregon, United States
- Princeton, New Jersey, United States
- Raleigh, North Carolina, United States
- Richmond, Virginia, United States
- Rochester, New York, United States
- Rosslyn, Virginia, United States
- Sacramento, California, United States
- Salt Lake City, Utah, United States
- San Antonio, Texas, United States
- San Diego, California, United States
- San Francisco, California, United States
- San Jose, California, United States
- Seattle, Washington, United States
- St. Louis, Missouri, United States
- Stamford, Connecticut, United States
- Tallahassee, Florida, United States
- Tampa, Florida, United States
- Tempe, Arizona, United States
- Tulsa, Oklahoma, United States
- Washington, District of Columbia, United States
- Westlake, Texas, United States
- Wichita, Kansas, United States
- Williamsville, New York, United States
Work Type
- Onsite
- Full-time
Experience Level
- Consultant
- 3+ years of SAP IS-U experience
Education Level
- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
Salary/Compensations
- $85,000 to $115,000
Benefits
- May be eligible to participate in a discretionary annual incentive program
About the Company
- Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation.
- Enterprise Operations as a Service provides multi-year managed service contracts to support enterprise technology investments and key business processes.
- Our mission is to help businesses thrive by maintaining their essential operations and enabling growth.
- Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
- Deloitte’s purpose is to make an impact that matters for our people, clients, and communities.
- We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
- As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
- Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
- Deloitte is committed to providing reasonable accommodations for people with disabilities.