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About the Role
The Jericho Project Case Manager will provide residential and long-term support services to homeless and at-risk adults transitioning into permanent housing. This role involves managing a caseload of approximately 20-25 individuals, requiring frequent tenant contact through various communication methods and electronic exchanges with colleagues.
Responsibilities
- Provide direct case management services, including mental health and substance use assessments, service plan development, and assistance with public benefits.
- Utilize a person-centered approach with evidence-based models like Motivational Interviewing, Critical Time Intervention, and Harm Reduction.
- Use electronic health records and maintain accurate tenant files.
- Coordinate and document clinical case management and psychosocial services, developing and reviewing Individual Service Plans.
- Serve as a liaison between tenants and community providers.
- Facilitate groups focused on life skills, education, support, relapse prevention, and mental health counseling.
- Complete referrals to external medical, mental health, and other providers.
- Collaborate with Workforce Opportunities Staff to assist tenants with employment goals.
- Ensure compliance with organizational and funder regulations and documentation requirements.
- Coordinate aftercare services and follow-up contacts.
- Conduct outreach and engagement, including apartment visits and inspections.
- Participate in community development efforts and support partnerships with other providers.
- Assist tenants with lease terms, rent payment, and avoiding nuisance behaviors, mediating landlord-tenant disputes.
- Utilize trauma-informed interventions and culturally responsive engagement techniques.
- Participate in community initiatives to fulfill Jericho Project’s mission.
- Provide crisis intervention as needed.
- Provide services respectfully of cultural differences.
- Carry out other duties as assigned.
- Field work can account for 85% of your time in Scatter Site Programs.
Requirements
- A Bachelor’s degree in human services or a related field.
- Strong organizational, writing, communication, and computer skills.
- Relevant experience working with low-income or homeless populations.
- Candidates must be self-starters with the skills and energy to work within the community.
- Ability to type, use hands and fingers, and reach with hands and arms.
- Ability to walk, stoop, and kneel.
- Ability to sit for up to six hours during an eight-hour shift.
- Ability to occasionally lift items less than 5 pounds.
- Ability to move throughout the facility while carrying out job duties.
Skills
- Motivational Interviewing
- Critical Time Intervention
- Harm Reduction
- Trauma-informed interventions
- Culturally responsive engagement
Location
- New York, NY
Work Type
- Full-time
- On-site
- Field work
Experience Level
- Some relevant experience working with low-income or homeless populations
Education Level
- Bachelor's degree in human services or related field
Salary/Compensations
- $53,000.00 to $55,000.00 annualized
Benefits
- Comprehensive benefits package
- Eligible for annual merit increase based on performance
About the Company
- Jericho Project is a nationally recognized nonprofit working to end homelessness since 1983.
- Serves nearly 3,000 New Yorkers annually, including veterans, young adults, and families, many of whom identify as LGBTQ+.
- Provides over 600 units of supportive housing through permanent residences and scattered-site apartments.
- Utilizes a housing-first model with wraparound services supporting housing, employment, wellness, and family.
- Facilitated over 570 housing placements, 275 job placements, and 750 therapy sessions in 2024.
- Committed to expanding reach by an additional 2,000 units of housing.
- Aims to help individuals and families build lasting independence and well-being.
Equal Opportunity
- Jericho Project is an equal opportunity employer that does not discriminate in its hiring practices.
- Actively seeks a diverse applicant pool to build the strongest possible workforce.