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About the Role
The Medical Secretary will provide secretarial and administrative support of the highest quality to consultants, performing a variety of duties to support assigned consultants such as handling telephone calls, liaising with patients, scheduling and dealing with all related correspondence. The role will also require effective and sensitive communication with patients to provide a world class service and patient experience.
Responsibilities
- Serve as an administrative point of contact and act as a liaison between the patient and consultant.
- Support the consultant and patient with queries relating to the patient treatment pathway.
- Work collaboratively with the patient access and business office teams and provide guidance to the patient as appropriate to facilitate a seamless patient journey.
- Manage and prioritise multiple assignments simultaneously and effectively under the direction of the Medical Secretary Manager and Clinical Institute Leadership.
- Manage and edit consultant schedules and diaries.
- Coordinate patient appointments.
- Respond to queries from patients, staff, and others.
- Correspond with patients via telephone, e-mail, and letter.
- Compose and prepare a variety of correspondence, including medical reports, forms, presentation materials, and messages.
- Perform other assigned duties.
Requirements
- Medical secretary experience, working in a healthcare setting (essential)
- Experience working in a private healthcare setting (desirable)
- Experience of using Electronic Medical Records systems (essential)
- Proficiency using Microsoft Office (essential)
- Disclosure and Barring Service (DBS) Check may be required.
Location
- 40 Grosvenor Place, London, SW1X 7AW
Work Type
- Hybrid working
- Permanent
- 37.5 Hours Per Week
Salary/Compensations
- From £32,000+
Benefits
- 25 days annual leave plus Bank Holidays
- Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
- Private Medical & Dental Insurance
- Life Assurance
- Season Ticket Loan & Cycle to Work schemes
- Workplace Nursery Scheme
- Wellbeing Hub with mental health, coaching and EAP support
- Earned Wage Access - get early access to part of your pay when needed
- Access to discounts on food, retail, and more
About the Company
- Cleveland Clinic London is a consultant-led global healthcare organisation that attracts the best clinicians in their respective fields.
- Everything we do is supported with research, medical education, technology and leadership at all levels.
- Cleveland Clinic London will provide comprehensive medical and surgical services, with a special focus on Heart, Vascular & Thoracic, Digestive Disease, Neurosciences, and Orthopaedics, as well as other clinical areas.
- Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
- We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
- With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Equal Opportunity
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
- CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
- Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
- CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.