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About the Role
Sigma Computing is hiring a Digital Customer Success Manager to help scale success across its growing commercial book of business. This role will own a high-volume portfolio of mid-market customers leveraging Sigma for AI-powered workflows. Success depends on smart prioritization using data-driven signals and automation to focus on accelerating adoption, surfacing expansion opportunities, and mitigating churn.
Responsibilities
- Manage a high-volume portfolio of mid-market accounts through scalable engagement models, delivering a consistent, high-quality customer experience at scale.
- Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and enablement programs.
- Monitor customer health dashboards and use leading and lagging indicators to identify churn risk and expansion readiness.
- Apply cohort analysis and customer segmentation to identify trends and optimize engagement strategies.
- Develop and deliver targeted customer communications that enable self-service success.
- Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal.
- Use deep product knowledge to drive adoption of Sigma's features, including AI capabilities, and identify relevant use cases and upsell opportunities.
- Collaborate with Sales, Support, and Product to ensure clean handoffs and fast issue resolution.
- Contribute to the development and ongoing maintenance of scalable playbooks, templates, and resources for the broader CS team.
Requirements
- 4+ years of customer success experience in SaaS, with a track record managing high-volume customer portfolios.
- Demonstrated ability to analyze customer usage data and translate insights into action.
- Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and their supporting analytics workflows.
- Experience building or refining repeatable playbooks and scalable CS processes.
- Familiarity with data analytics and business intelligence concepts.
- Strong project management skills with the ability to run multiple workstreams simultaneously.
- Excellent written and verbal communication, particularly in asynchronous and digital-first settings.
Skills
- Customer Success Platforms (Gainsight, Vitally, Totango)
- Data Analysis
- Customer Segmentation
- Project Management
- Written Communication
- Verbal Communication
- Analytics Platforms (Tableau, Looker, Power BI)
- AI Agents
- AI Apps
- AI-powered Workflows
- SQL
- Customer Health Scores
- Success Metrics Frameworks
Location
- New York
- San Francisco
Work Type
- In-office
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's degree in Business, Computer Science, or a related field
Salary/Compensations
- $100,000 – $118,000 annually
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
About the Company
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
- This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Equal Opportunity
- Sigma is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status. We look forward to learning how your experience can enable all of us to grow.