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About the Role

We are looking for a proactive, organised and motivated Operations Assistant to join our team in our London office. The successful candidate will support the delivery of a range of events across the Defence and Security portfolio, contributing to both the planning and onsite execution. This is a hybrid role, mainly office-based, with onsite work at live events, requiring travel over some weekends and evenings.

Responsibilities

Support the delivery of events across the portfolio, from confex-style formats to large-scale exhibitions, working closely with the Operations Lead/Team.
Assist with the onsite delivery of evening functions such as networking events and team dinners, with guidance and support from a manager.
Help produce and keep technical manuals and exhibitor documentation accurate and up to date, ensuring information is clear and well presented.
Act as a key point of contact for exhibitors and contractors, responding to enquiries professionally and promptly across pre-event, onsite, and post-event phases.
Maintain and update show administration, including exhibitor lists, schedules and orders.
Coordinate travel and accommodation arrangements for the team, ensuring bookings are made in a timely manner and within agreed budgets.
Prepare all operational materials for events and coordinate transport to site.
Build positive working relationships with internal teams, suppliers and venues, contributing to meetings and supporting overall event delivery.
Assist with post-event tasks and evaluations, sharing ideas and feedback to help improve future events and ways of working.
Support a culture of Customer Success by helping ensure processes, templates and schedules are followed consistently across events.
Provide general administrative support to the Operations Team, including ad hoc tasks as required.

Requirements

Clear and confident communicator who is a strong team player and comfortable working with a range of stakeholders.
Positive, proactive approach and a genuine willingness to learn and develop their skills.
Detail-oriented and well organised.
Able to manage multiple tasks at once and work effectively in a fast-paced environment, remaining calm and focused under pressure.
Organised and methodical with the ability to multitask and manage time effectively.
Outstanding attention to detail.
Confident communicator, verbally and in writing, with a focus on delivering high-quality customer service.
Focused, self-motivated and enthusiastic with a positive “can-do” attitude.
Able to meet deadlines and resolve problems under pressure.
Computer literate: proficient, versed, and working knowledge of various programmes and systems i.e. MS Office, Outlook.
Flexible approach to working hours, including evenings and weekends when required onsite.
Willingness to learn and embrace new systems, technology, and ways of working.

Skills

MS Office
Outlook
Project management tools (Monday.com, Airtable) is desirable

Location

London

Work Type

Hybrid
Office-based
Onsite work at live events
Travel over some weekends and evenings required

Benefits

25 days’ holiday plus bank holidays
End of year wellbeing shutdown (closed for the last week of the year)
Extra day of leave for a celebration of your choosing
Summer Hours in August (3pm finish on Fridays)
Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
Pension Scheme
Private Medical Insurance
Health Cash Plan
Wellbeing Library (MYNDUP)
Mentoring Programme
Season Ticket Loan
Cycle to Work Schemes
Free on-site gym and shower facilities
Free eyesight tests
Free flu vaccination

About the Company

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947.
Clarion Events embrace diversity and equal opportunities in all that we do.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Clarion is private equity backed and owned by Blackstone.
Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses.
Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Equal Opportunity

Clarion Events embrace diversity and equal opportunities in all that we do.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
The more inclusive we are, the better our work will be.
We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.
Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.
When recruiting new employees or providing opportunities for promotion, we will recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents.
Ensure that no person is unlawfully discriminated against.
Select the best person for the role based on their skills, qualifications and abilities.
This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.