Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Social Media Community Executive role.
Rezi rewrites your resume against AJ Bell's job description. Free.
Tailor your resume to this Social Media Community Executive role.
Rezi rewrites your resume against AJ Bell's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Social Media Community Executive posting at AJ Bell — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Social Media Community Executive posting at AJ Bell — free, in seconds.
About the Role
Help make investing feel more accessible, one conversation at a time. Build relationships with our online communities, listen to what matters to them and turn those insights into better content and conversations. Create social-first content and use performance data to continually improve what we do, helping more people feel informed, confident and positive about investing.
Responsibilities
- Bring social media communities to life by responding to comments, messages and mentions in a timely, helpful and brand-appropriate way.
- Build genuine relationships with followers, joining conversations and creating opportunities for people to engage with AJ Bell and investing.
- Use social listening to understand what audiences are talking about, spotting emerging trends, recurring questions and opportunities to make investing easier to understand.
- Share community feedback and audience insights with colleagues across Content, PR, Brand and Marketing.
- Track reach, engagement, follower growth and community activity, using the results to understand what's working and where to improve.
- Schedule, publish and optimise platform-native content across Meta, TikTok, LinkedIn and other relevant social channels.
- Create and adapt engaging social-first content, including short-form video for TikTok, Instagram Reels, YouTube Shorts and LinkedIn, using tools such as Canva and Edits.
- Maintain a positive and trusted community by recognising when customer service, regulatory or reputational issues need to be escalated and following the right governance processes.
Requirements
- Experience managing social media communities and the judgement to respond to different customers, comments and conversations in a helpful and professional way.
- A good understanding of platforms including Instagram, TikTok, LinkedIn, Facebook and YouTube, and curiosity about how people use them differently.
- Experience with social media management and reporting tools such as Sprout Social, alongside the analytical skills to spot trends and turn performance data into useful insights.
- Clear, engaging written communication and a natural ability to adapt tone for different audiences and channels.
- Good organisation and attention to detail, with the ability to manage different activities and deadlines while maintaining quality.
- The confidence to recognise sensitive customer service, regulatory or reputational issues and escalate them appropriately.
- A collaborative approach and an interest in using customer feedback and audience insight to make content and experiences better.
Skills
- Social media management
- Social listening
- Content creation
- Short-form video editing
- Canva
- Edits
- Sprout Social
- Data analysis
Location
- London
Work Type
- Hybrid working
- Full-time office working (initial period)
Experience Level
- Depending on experience
Salary/Compensations
- Competitive starting salary depending on experience
Benefits
- 25 days holiday, increasing with service
- Buy/sell holiday scheme
- Bank holidays
- 6% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan
- Discounted private healthcare
- Free gym membership
- Enhanced family leave (subject to qualifying criteria)
- Travel loan schemes
- Bike loan schemes
- Employee Assistance Programme
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
About the Company
- AJ Bell believes investing should feel good, offering easy-to-use solutions for ISAs, pensions, and dealing accounts for individuals from all walks of life.
- One of the UK's fastest-growing investment platform businesses, trusted by professional financial advisers and first-time investors.
- Over 762,000 customers trust AJ Bell to manage more than £121.5 billion of assets.
- Continually striving to make investing simpler and more accessible, helping more people take control of their financial futures.
- Recognised as a Great Place to Work® for the past two years and one of the UK's Best 100 Companies to Work For for six consecutive years.
- Strives to create a supportive and collaborative culture for its people.
Equal Opportunity
- Committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
- Welcomes applications from all backgrounds and makes hiring decisions based on skills, experience and potential.
- Applications are reviewed by people, rather than screened by AI.