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About the Role
The Delivery Operations Specialist will support the efficient movement, preparation, and delivery of vehicles across the BYD UK network. This role involves close collaboration with internal departments, logistics partners, and the retailer network to ensure timely, high-quality, and cost-effective vehicle deliveries.
Responsibilities
- Coordinate daily vehicle delivery operations, ensuring efficient vehicle movement from UK ports and storage to retailers and customers.
- Monitor vehicle delivery schedules, proactively identifying and addressing potential delays.
- Liaise with third-party logistics providers to ensure adherence to agreed service levels for transportation, preparation, and delivery.
- Oversee vehicle readiness processes, including inspections and preparation, before dispatch.
- Investigate and resolve delivery-related issues such as transportation delays, damage, missing documentation, and retailer escalations.
- Support the planning and execution of vehicle deliveries aligned with business requirements, sales forecasts, and customer expectations.
- Support initiatives to reduce delivery costs, improve operational efficiency, and enhance customer satisfaction.
- Assist in preparing operational performance reports with accurate data and insights.
- Collaborate with logistics partners and internal stakeholders to ensure adherence to SLAs.
- Act as a key operational contact for the BYD UK retailer network, handling delivery inquiries and resolving issues.
- Maintain effective working relationships with internal departments like Sales, Finance, and Logistics.
- Provide timely updates on vehicle delivery progress, delays, and challenges.
- Coordinate with external suppliers and logistics providers for effective communication and issue resolution.
- Support the implementation of new vehicle models, delivery processes, and operational initiatives.
- Maintain accurate vehicle delivery records, transportation documentation, and operational data.
- Support the development and improvement of operational systems, reporting tools, and digital processes.
- Undertake additional reasonable duties as required by line management.
Requirements
- Previous experience in automotive operations, vehicle logistics, supply chain, or a similar operational environment is desirable.
- Strong organizational and planning skills, with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication and stakeholder management skills, with a proactive and solutions-focused approach.
- Strong analytical skills, with the ability to interpret operational data and identify improvement opportunities.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience using operational management systems is advantageous.
- High attention to detail and commitment to maintaining accurate records and processes.
- Ability to work independently, take ownership of issues, and collaborate effectively across departments.
- A flexible and adaptable approach, with a willingness to support evolving business requirements.
- Experience working with third-party logistics providers, vehicle compounds, or retailer networks would be advantageous.
Skills
- Automotive operations
- Vehicle logistics
- Supply chain management
- Organizational skills
- Planning skills
- Stakeholder management
- Analytical skills
- Microsoft Excel
- Microsoft Office
- Operational management systems
- Communication skills
- Problem-solving
Location
- Uxbridge, London
Work Type
- Full-time
Experience Level
- Desirable previous experience in automotive operations, vehicle logistics, supply chain or similar
- Experience working with third-party logistics providers, vehicle compounds or retailer networks would be advantageous
Salary/Compensations
- Performance and experience based competitive remuneration
Benefits
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events
About the Company
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy.
- Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air.
- We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏