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About the Role
We are partnering with a well-established managed services provider in New York City seeking a client-facing Field Support Engineer. This role is ideal for individuals with prior MSP experience looking to advance their careers, offering support across multiple client environments and becoming a trusted point of contact for users in Manhattan. The position emphasizes both technical proficiency and strong interpersonal skills, with opportunities for internal advancement.
Responsibilities
- Provide remote and onsite IT support across multiple client environments
- Travel to client locations throughout Manhattan for scheduled visits and hands-on troubleshooting
- Support Windows and macOS desktops, laptops, printers, peripherals and business applications
- Administer and troubleshoot Microsoft 365 environments
- Assist with Active Directory and Entra ID user accounts, permissions, groups and access
- Handle employee onboarding and offboarding
- Troubleshoot Outlook, Teams, OneDrive and other Microsoft applications
- Diagnose basic network issues involving DNS, DHCP, TCP/IP, VPNs, Wi-Fi and LAN connectivity
- Deploy and configure workstations, laptops, monitors, docking stations and other end-user technology
- Troubleshoot hardware and connectivity issues that cannot be resolved remotely
- Document client environments, troubleshooting steps and resolutions accurately
- Manage and update tickets through the company’s PSA/ticketing platform
- Escalate more advanced systems and network issues to senior engineering resources
- Keep clients informed throughout the troubleshooting process
- Assist senior engineers with projects and infrastructure work as your technical skills grow
Requirements
- Previous professional MSP experience is required
- 2+ years of IT support, desktop support, help desk, field technician or similar experience
- Experience supporting multiple clients or customer environments
- Hands-on Microsoft 365 experience
- Active Directory and/or Entra ID administration experience
- Strong Windows troubleshooting skills
- Understanding of basic networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, switches and routers
- Experience with remote support and ticketing systems
- Ability to regularly travel to client sites throughout Manhattan
- Build rapport quickly with users
- Communicate clearly with both technical and non-technical people
- Explain issues and solutions in plain language
- Stay calm and professional when users are frustrated
- Work comfortably with executives and other senior client contacts
- Listen carefully and understand the problem before jumping into troubleshooting
- Take ownership of an issue until it is resolved or properly escalated
- Present themselves professionally in client environments
Skills
- Microsoft 365
- Active Directory
- Entra ID
- Windows troubleshooting
- TCP/IP
- DNS
- DHCP
- VPNs
- Wi-Fi
- LAN connectivity
- Remote support
- Ticketing systems
- ConnectWise
- Autotask
- HaloPSA
- IT Glue
- Datto
- RMM tools
- Microsoft Intune
- Exchange Online
- Group Policy
- Windows Server
- Firewalls
- Switches
- Wireless networks
- Executive/VIP support
Location
- Manhattan / New York City
Work Type
- Permanent
- Full-time
Experience Level
- 2+ years of IT support, desktop support, help desk, field technician or similar experience
Salary/Compensations
- Up to $65,000
Benefits
- Benefits
About the Company
- We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.
- We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.