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About the Role
We are hiring for Funeral Service Crew, Funeral Arrangers, and Mobile Funeral Arrangers. All positions involve direct physical contact with the deceased, requiring professionalism, dignity, and adherence to health and safety standards. Please consider your comfort levels with these responsibilities before applying.
Responsibilities
- Collect the deceased from a range of locations and scenarios in a professional and empathetic manner.
- Bear coffins on the day of the funeral and drive funeral vehicles.
- Maintain the cleanliness of equipment and facilities, including vehicles.
- Prepare coffins and engrave name plates.
- Prepare the deceased in our care for viewings and the funeral.
- Maintain client management applications daily, inputting detailed and timely information to keep records consistently updated.
- Safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries.
- Build and maintain positive relationships with clients and the community.
- Support our clients both in person and over the phone, arranging family visits and answering client questions.
- Ensure the funeral home is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients.
- Report and record any maintenance issues.
- Work with different digital systems and devices to accurately manage client documentation, funeral arrangements and invoicing.
- Refer regulated work, like selling and informing clients about funeral plans, to the Funeral Plan Arrangers team.
- Support with manual handling of coffins and assist in the care and preparation of the deceased.
- Travel to meet clients.
Requirements
- A full manual UK driver’s licence is required for Funeral Service Crew.
- Access to your own car is required for the Mobile Funeral Arranger.
- The ability to perform the physical aspects of the role (such as manual lifting).
- Good IT skills, with the confidence to use a range of technology devices and the ability to learn and effectively use new applications and systems.
- The ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service.
- Strong attention to detail and accuracy, ensuring regulatory policies and processes are always adhered to.
- Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
- The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
- A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
- A passion for delivering great service and building relationships.
- High levels of empathy, discretion and care.
- The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings.
- The ability to work confidently on their own—whether travelling to client meetings or independently managing a branch when needed.
Skills
- IT skills
- Communication skills
- Attention to detail
- Empathy
- Discretion
- Care
- Manual lifting
- Cash handling
- Basic calculations
Location
- 679 Garratt Lane, Earlsfield, SW17 0PB
Work Type
- Full-time
- Part-time
- Contract
Experience Level
- No previous experience required for Funeral Service Crew as full training is provided.
Salary/Compensations
- £14.99 hourly rate including London allowance for Funeral Service Crew
- £15.22 hourly rate including London allowance for Funeral Arranger
- £15.22 hourly rate including London allowance for Mobile Funeral Arranger
Benefits
- Great benefits
- Competitive salary
- Excellent pension scheme
- Discounts on a range of Co-op products and services
- 30% off Co-op branded products
- 10% off other brands in food stores
- 23 days holidays (pro rata, rising with service)
- Pension with up to 10% employer contributions
- Access to Employee Assistance Programme
- Access to virtual GP
- Free eye tests
- Endless career development opportunities including apprenticeships
- Friendly, supportive team
- Access to Stream - a money management app
About the Company
- At Co-op, we’re owned by our members.
- We’re an organisation that puts people and communities first, and we’re powered by purpose.
- We want this to be a place where you can thrive.
Equal Opportunity
- We're building diverse and inclusive teams that reflect the communities we serve.
- We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
- We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.
- If you need any adjustments during the recruitment process, we'll support you.