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About the Role
The Client Success Manager (CSM), Intelligence & Security will drive new business and client retention for Sibylline’s intelligence platform. This client-facing role is suited to someone early in their sales career who wants to build expertise in the intelligence and security sector. You will speak regularly with heads of security, global security operations centres (GSOCs), intelligence analysts, and risk managers, so confident communication and a genuine interest in global affairs are essential. Full support and guidance will be provided by our global team, including structured training on our platform and services, and ongoing professional development.
Responsibilities
- Generate new leads through outreach, networking, and event follow-up, targeting security, intelligence, and risk functions within the UK and European market.
- Run discovery conversations and product demonstrations, understand each prospect’s intelligence requirements, and show how Sibylline’s platform meets them.
- Prepare and price proposals with support from senior colleagues.
- Attend and help staff industry events, conferences, and exhibitions across the UK and, at times, internationally to meet clients, generate leads, and raise Sibylline’s profile.
- Act as the main point of contact for a portfolio of existing platform clients.
- Support onboarding, encourage adoption across client teams, and make sure clients get full value from their subscription.
- Manage renewals so they are completed on time, and identify opportunities to expand accounts through additional users, services, or reporting.
- Support the preparation and administration of client contracts and order forms, working with internal commercial colleagues.
- Capture client feedback and feature requests and share them with the product team to inform platform improvement and development.
- Keep accurate records of all client activity, pipeline, and forecasts in our CRM system.
- Other duties as assigned.
Requirements
- Able to travel within the UK and internationally as required.
- Right to work in the United Kingdom.
Skills
- Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
- Excellent written and spoken English
- Clarity of thought and analytical flair
- Strong, demonstrable interest in security and intelligence
- The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
- Excellent attention to detail
- Driven and curious self-starter who is keen to learn and able to work with increasing independence.
- Excellent written and verbal communication skills, with confidence presenting to and building rapport with clients.
- Organised, methodical, and detail oriented, with excellent time management and the ability to prioritise a varied workload.
- Discreet and able to handle sensitive client information with confidentiality.
- Strong interpersonal skills and the ability to build positive relationships quickly with both external and internal stakeholders.
- Comfortable learning and demonstrating software products.
- Genuine interest in geopolitics, security, and global affairs.
- Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word and Dynamics.
Location
- UK
- Europe
Work Type
- Full-time
Experience Level
- 1 to 3 years of experience in sales, business development, account management, or a client-facing role.
- Experience selling software or subscription (SaaS) products is an advantage.
- Exposure to the security, intelligence, risk, or defence sector is desirable but not essential.
Education Level
- Bachelor’s degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience.
About the Company
- Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs by providing high-quality risk analysis, due diligence and consultancy services.
- The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges.
- Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.
Equal Opportunity
- Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.