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About the Role

An opportunity exists for a Tenancy Officer to join the Tenancy Team, focusing on conducting Person-Centred Fire Risk Assessments for tenants in Council homes. The role involves working with residents to identify risks and provide support for their safety at home, requiring excellent customer care, organizational, and proactive skills in a busy, customer-facing environment.

Responsibilities

Carry out Person-Centred Fire Risk Assessments (PCFRAs) with tenants living in Council homes, identifying individual needs and factors that may affect their ability to respond safely in the event of a fire.
Work sensitively with residents, including those who may require additional support, to understand their circumstances and agree appropriate actions.
Ensure assessments are accurately recorded, reviewed and kept up to date, with agreed actions progressed promptly.
Liaise with relevant colleagues and partner services where additional advice, support or intervention is required.
Maintain effective communication with residents throughout the assessment and follow-up process.
Identify and escalate urgent or significant fire-safety concerns through the appropriate channels.
Manage a caseload of assessments and follow-up actions, ensuring work is completed in line with required timescales.
Maintain accurate case records and contribute to monitoring, reporting and service performance.
Work collaboratively with colleagues across Tenancy Management, Housing, Fire Safety and other relevant services to support a coordinated approach to resident safety.
Carry out other appropriate tenancy management duties as required, while maintaining a strong focus on resident safety, prevention and person-centred working.

Requirements

GSGCSE English and Maths or equivalent and a relevant professional qualification
Experience of working in housing or tenancy management, ideally within a social housing environment, with an understanding of relevant housing legislation, tenancy conditions and current housing issues.
Experience of working with vulnerable residents, identifying support needs and working sensitively with residents who may have physical, cognitive or sensory impairments.
Knowledge or experience of fire safety, risk assessment, PCFRAs and Personal Emergency Evacuation Plans (PEEPs), or the ability to quickly develop this specialist knowledge.
Ability to carry out resident visits and assessments, exercise sound judgement, identify risks and agree appropriate actions or referrals.
Strong customer care and resident-engagement skills, including the ability to explain complex or sensitive information clearly and deal confidently with challenging situations.
Experience of working collaboratively with internal teams, statutory agencies and external partners, including Building Safety, Adult Social Care, Fire and Rescue services and other support agencies.
Excellent case-management, organisation and prioritisation skills, with the ability to manage a complex workload, meet deadlines and maintain accurate records.
Strong written and verbal communication skills, including the ability to prepare clear correspondence, reports and case records.
Good IT skills, with experience of housing-management databases and Microsoft applications, and the ability to maintain accurate electronic records and trackers.
Understanding of data protection, confidentiality, safeguarding, equality and diversity, particularly when handling sensitive information about vulnerable residents.
Satisfactory employment references and CIFAS identity checks
Satisfactory declaration of interest
Satisfactory DBS check
Suitable driver’s license (Desirable)
Ability to speak fluent English with confidence and accuracy, sufficient for the effective performance of the role.

Skills

Customer care
Organisation
Proactive
Communication
Case management
IT skills
Data protection
Confidentiality
Safeguarding
Equality and diversity

Location

London

Work Type

Full-time
Fixed Term Contract
Secondment

Experience Level

Internal applicants only

Education Level

GSGCSE English and Maths or equivalent
Relevant professional qualification

Salary/Compensations

SO2 £41,511 - £43,449

Benefits

Flexible working options may be considered
Benefits of working for the Council available at https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.
London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers.
This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme.
We are keen to support employees to balance their working life with other commitments.
Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.