Quality Assurance Associate
The William George Agency for Childrens Services · Freeville, NY, US
3 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Quality Assurance Associate role.
Rezi rewrites your resume against The William George Agency for Childrens Services's job description. Free.
Tailor your resume to this Quality Assurance Associate role.
Rezi rewrites your resume against The William George Agency for Childrens Services's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Quality Assurance Associate posting at The William George Agency for Childrens Services — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Quality Assurance Associate posting at The William George Agency for Childrens Services — free, in seconds.
About the Role
The Quality Assurance Associate supports the Director of Quality Assurance and Program Improvement in implementing, monitoring, and evaluating agency-wide quality assurance and continuous improvement initiatives. This role involves collecting, validating, and analyzing data, maintaining reports, conducting reviews, identifying trends, and supporting regulatory activities. The Associate collaborates with departments to enhance reporting accuracy, compliance, and operational efficiency, requiring strong analytical, organizational, communication, and problem-solving skills.
Responsibilities
- Monitor the timely completion and submission of recurring departmental, operational, and quality assurance reports.
- Collect, organize, validate, and maintain data for agency-wide performance indicators, compliance monitoring, and program evaluation.
- Assist in preparing recurring reports related to staffing, residential census, casework contacts, program outcomes, incident trends, and other operational measures.
- Identify and resolve reporting discrepancies by coordinating with appropriate departments.
- Maintain reporting schedules, tracking tools, and documentation for timely and accurate submission of required information.
- Communicate reporting requirements, documentation standards, deadlines, and quality assurance initiatives to department heads and staff.
- Provide technical assistance, guidance, and training on reporting procedures, data collection tools, and documentation expectations.
- Collaborate with departments to identify reporting challenges, clarify procedures, and support consistent implementation of processes.
- Provide regular updates to the Director of Quality Assurance and Program Improvement on reporting compliance, concerns, project progress, and improvement opportunities.
- Develop, maintain, and organize written procedures, workflow documentation, reporting instructions, and reference materials for quality assurance activities.
- Document departmental processes and assist in identifying opportunities to improve consistency, efficiency, and accountability.
- Assist with the review and organization of Agency policies, procedures, and supporting documentation for alignment with standards and practices.
- Support accreditation preparation by organizing evidence, maintaining documentation inventories, tracking requirements, and assisting departments with material collection.
- Maintain organized electronic records of quality assurance initiatives, reports, audits, and process improvement activities.
- Conduct routine and targeted reviews of departmental documentation, reports, and electronic records for accuracy, completeness, timeliness, and compliance.
- Assist with monitoring documentation and reporting requirements for OCFS, CONNECTIONS, incident reporting, casework contacts, and other applicable standards.
- Identify documentation deficiencies, reporting inconsistencies, and potential compliance concerns, communicating findings to the Director.
- Prepare summaries of audit findings, identify recurring trends, and assist in developing recommendations for corrective actions or process improvements.
- Monitor and document progress on assigned corrective actions and follow-up activities.
- Assist in designing, administering, collecting, and maintaining satisfaction surveys for residents, families, caseworkers, and other stakeholders.
- Compile and analyze survey responses to identify trends in service quality, consumer satisfaction, and program improvement opportunities.
- Prepare summaries of survey findings and assist in communicating results to the Director and appropriate departments.
- Evaluate existing reporting processes, data collection methods, and electronic systems for efficiency, accuracy, consistency, and accessibility improvements.
- Assist in developing and maintaining standardized reports, spreadsheets, data tracking tools, and performance monitoring resources.
- Support the development, testing, and maintenance of automated reporting processes.
- Utilize Microsoft Excel, database reporting tools, and other systems to extract, organize, validate, and analyze Agency data.
- Collaborate with IT and departmental staff to identify and address reporting system limitations and improvements.
- Assist in developing visual summaries, dashboards, and other reporting tools for decision-making.
- Support Process and Quality Improvement (PQI) Committee activities through data collection, analysis, and presentation.
- Assist in preparing routine and special reports on incidents, staffing, census, documentation, program outcomes, and performance measures.
- Monitor identified trends, document findings, and assist in developing recommendations for continuous quality improvement.
- Support the Reportable Incident Review Committee and other review committees by preparing information, analyzing trends, and tracking follow-up.
- Assist in monitoring corrective action plans and documenting progress toward improvement goals.
- Support Agency accreditation activities, including evidence collection, standards review, and progress tracking.
- Assist in preparing data summaries, trend analyses, and supporting materials for leadership and committees.
- Assume and perform additional duties and responsibilities as requested.
- Represent the agency at external events that may be outside of regular work hours.
- Submit to a criminal history record check under OCFS regulations with acceptable outcome.
Requirements
- Must successfully complete all required background checks: NYS Statewide Central Register of Child Abuse and Maltreatment (SCR), Multi-State Sex Offender Registry (SOR), NYS Division of Criminal Justice Services (DCJS) fingerprinting, NYS Justice Center Staff Exclusion List (SEL), NYS OMIG Medicaid Exclusion List, Out-of-state child abuse register inquiry of any state in which the person resided within the last five years (if applicable), NYS License Event Notification Service (LENS), Office of Inspector General (OIG), NYS Professions – Professional License Check.
Skills
- Proficiency in Microsoft Excel, including formulas, pivot tables, data validation, and reporting.
- Experience with data analysis, database systems, reporting tools, and data visualization.
- Familiarity with SQL, Power Query, reporting automation, or comparable analytical tools.
- Strong analytical skills.
- Strong organizational skills.
- Strong communication skills.
- Strong problem-solving skills.
- Ability to independently manage assigned projects.
- Ability to prioritize competing responsibilities.
- Ability to meet established deadlines.
Location
- New York
Work Type
- Full-time
- Onsite
Experience Level
- At least one year of experience in quality assurance, data analysis, program evaluation, regulatory compliance, or a related field
- Experience working in a residential treatment, child welfare, human services, or comparable setting.
Education Level
- Bachelor’s degree in Business Administration, Economics, Data Analytics or a related field
- Valid New York State Driver’s License (copy required upon hire date)
- Yearly Physical (required within 1 month of hire)
Salary/Compensations
- $32.69- $34.62 per hour
About the Company
- The Quality Assurance Associate supports the Director of Quality Assurance and Program Improvement in implementation, monitoring, and evaluation of agency-wide quality assurance and continuous improvement initiatives.
- The Quality Assurance Associate collaborates with departments to promote reporting accuracy, regulatory compliance, and efficient operational processes.
- The position requires strong analytical, organizational, communication, and problem-solving skills, as well as the ability to independently manage assigned projects, prioritize competing responsibilities, and meet established deadlines.