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About the Role
Health Center Inc. is a NYC-based healthcare organization dedicated to providing comprehensive medical and diagnostic services to Union members at no cost. We are seeking a Clerical Supervisor to lead our Clerical team and contribute to our mission of delivering top-notch services. This role offers a stable work schedule with no weekends or overnights, and an opportunity to make an impact in under-represented communities.
Responsibilities
- Maintain and provide direction to all clerical department staff to ensure policies are followed.
- Ensure staff are educated and responsive to HIPAA, infection control, general safety, and policy + procedures for 100% compliance.
- Complete and submit monthly documentation and quarterly data for reporting.
- Ensure staff demonstrate proficiency in clerical duties, including registration.
- Provide training and direction to ensure competency and cross-training of skills for coverage.
- Participate in assigned and selected organization-wide initiatives.
- Monitor telephone etiquette, customer service, and staff training to maximize telephonic access and ensure a positive experience.
- Review and approve weekly payroll of staff.
- Ensure calls are routed appropriately 100% of the time through spot checking.
- Review and maintain scheduling templates.
- Actively participate as a health center opening/closing manager to monitor patient flow and address issues promptly.
Requirements
- Minimum of 2 years of supervisory/leadership experience in a healthcare setting.
- Customer Service Oriented.
- Excellent Computer Skills (Ideally with exposure to Cerner).
- Good Organization and Communications Skills.
Skills
- HIPAA
- Infection Control
- General Safety
- Policy and Procedures
- Customer Service
- Computer Skills
- Cerner
- Organization
- Communication
Location
- Midtown (Manhattan), New York
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years supervisory/leadership experience in a healthcare setting
Education Level
- College Degree preferred
Benefits
- Medical, Dental, and Vision health benefits at no cost to employees and dependents.
- Paid Time Off (Vacation, Personal, Sick days, and Paid Holidays).
- 401(k) Plan with employer contribution.
- Life Insurance.
- Tuition Reimbursement.
- Legal Services Benefit.
- Gym Membership Reimbursement Benefit.
About the Company
- Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services.
- We offer Primary Care, Dental, Radiological, Vision, Mental Health, and other Specialist services within our facilities at no charge to our Union members, removing the financial roadblock that many people face when trying to obtain quality medical care.