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About the Role
Maintain a presence on the front reception desk, offering assistance to all personnel and visitors. Sustain a professional outlook to deliver exceptional customer service and create a lasting impression.
Responsibilities
- Ensure the highest standards in property presentation are maintained.
- Keep the reception area clean, tidy, and welcoming.
- Maintain a high standard of personal appearance and adhere to dress code.
- Display a courteous, professional, and helpful nature at all times.
- Carry out duties in accordance with instructions from management.
- Acknowledge and action helpdesk jobs, communicating with the Engineering department when necessary.
- Administer the visitor management system and manage new users for the occupier platform.
- Participate in the training of cover staff.
- Establish professional working relationships with the team, tenants, and contractors.
- Greet visitors and maintain an accurate log of visitor records.
- Obtain tenant authority before allowing visitors beyond reception.
- Assist and direct visitors to their required location/contact within the building.
- Answer telephone and intercom system queries professionally.
- Maintain an up-to-date reception operations manual.
- Maintain a physical presence at the reception desk, ensuring it is never unmanned.
- Deal with all on-site queries efficiently and professionally.
- Direct queries to third parties for action, informing the querent of the outcome and timeframe.
- Sign in deliveries for tenants, documenting them and obtaining signatures upon ID verification.
- Acquire working knowledge of property systems and procedures to cover for team members.
- Complete all required log reports.
- Assist other staff, occupiers, and visitors in emergencies.
- Comply with health and safety and fire precaution obligations.
- Ensure contractors adhere to site requirements for contractor management and H&S.
- Abide by all company rules, terms, and conditions.
Requirements
- Tasks and responsibilities may be unpredictable and varied; staff are expected to work flexibly.
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent.
- Reliable, helpful, and well-presented.
- Team player with strong customer service skills.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with attention to detail.
- Willingness and ability to learn on the job.
- Keen to undertake training and career development.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Microsoft Outlook
Work Type
- Full-time
Education Level
- GCSE standard or equivalent
Salary/Compensations
- £31,834.57