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About the Role
The receptionist will be responsible for providing front-of-house services, communicating with staff and visitors, and offering administrative support to the Facilities Operations team. This role requires excellent administration, communication, interpersonal, and customer service skills.
Responsibilities
- Perform general front-of-house reception duties, including managing the visitor management system, greeting visitors and contractors, and issuing passes.
- Inform visitors about site health and safety procedures, including fire evacuation.
- Manage the switchboard, directing incoming calls appropriately.
- Coordinate with building receptions and loading bays for deliveries, parking, and contractor bookings.
- Liaise with cleaning and security teams regarding instructions, messages, or incidents.
- Assist with the new starter process, including scheduling inductions and preparing necessary documentation.
- Respond to staff requests and queries.
- Manage daily post collection and courier administration.
- Support the operations team with administrative tasks such as purchase requisitions and invoice verification.
- Utilize in-house systems including ServiceNow, V-Learn, vShipping, Concur, iProcurement, and Travel.
- Monitor and distribute inquiries from the email inbox.
- Assist the operations team with site activities and events.
- Perform other general duties and ad-hoc tasks as required by the operations management team.
- Monitor general access via reception and issue appropriate passes to visitors and contractors.
- Ensure visitors and contractors return badges and access cards upon departure.
- Issue ID passes for international staff.
- Assist with security audits of ID passes.
- Support weekly fire alarm safety checks and record keeping.
- Participate in the operations emergency team, including assisting with evacuation processes.
- Maintain up-to-date H&S compliance documentation for areas of responsibility.
- Contribute to the Environmental Management Program.
Requirements
- Minimum 2 years of experience in a front-of-house reception role.
- Experience in customer service.
- Experience with administration duties.
- Ability to communicate clearly and effectively with visitors, contractors, staff, and vendors at all levels.
- Excellent customer service skills.
- Good self-organizing and multi-tasking skills.
- Ability to exercise independent judgment and respond to changing business requirements.
- Excellent computer skills, particularly with Microsoft Office.
- Working knowledge of general business processes.
Skills
- Administration
- Communication
- Interpersonal skills
- Customer services
- Reception duties
- Microsoft Office
Location
- Paddington
Work Type
- Full-time
Experience Level
- Minimum 2 years
About the Company
- Cushman & Wakefield is an equal opportunity / affirmative action employer.
- Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
Equal Opportunity
- All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
- If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.