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About the Role
As a Fire Alarm Service Technician, you will be responsible for keeping customers’ life safety systems operational by inspecting, testing, programming, servicing, and troubleshooting a variety of fire alarm systems. This field-based role offers variety and autonomy, allowing you to solve problems in real-time and interact directly with customers, contractors, and internal teams.
Responsibilities
- Service, program, test, inspect, and troubleshoot both basic and complex fire alarm systems.
- Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards.
- Identify code deficiencies and provide clear, professional recommendations for system improvements.
- Respond to emergency calls as required, including participation in nights, weekends, and on-call rotations.
- Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery.
- Document service activities accurately, including findings, work performed, and parts used.
- Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns.
- Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site.
Requirements
- High school diploma or GED required.
- Technical or industry-related experience preferred.
- Valid electrical license, in accordance with state specific requirements.
- Valid driver’s license and willingness to travel within your assigned territory.
- Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory.
- Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell.
- Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically.
- Strong communication skills for interacting with customers, contractors, and internal teams.
- Ability to work independently, manage multiple service assignments, and prioritize your day.
- A professional, team-oriented mindset and commitment to customer service excellence.
Skills
- Fire alarm system inspection
- Fire alarm system testing
- Fire alarm system programming
- Fire alarm system servicing
- Fire alarm system troubleshooting
- NFPA 72
- NEC
- OSHA regulations
- Customer service
- Independent work
- Time management
- Problem-solving
- Communication
Location
- Field-based role within assigned territory
Work Type
- Full-time
Experience Level
- Three or more years of experience inspecting, servicing, or repairing fire alarm systems preferred.
Education Level
- High school diploma or GED required
- NICET certification in water-based systems for inspection, testing, or layout preferred
Salary/Compensations
- Hourly rate based on experience
- Performance-based bonus opportunity
Benefits
- Tuition Assistance: Paid tuition for fire protection-related schooling needed to obtain licensing.
- Tools for Success: Access to leading-edge web-based productivity tools.
- Health and Wellness: Comprehensive medical, dental, and vision coverage.
- Retirement Planning: Participation in our Fidelity 401(k) plan with a company match.
- Life Insurance: Company-paid life insurance policy of $50,000.
About the Company
- Encore Fire Protection is the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana with a team of over 2,200 employees.
- We provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions.
- Our goal is to deliver a superior experience to those who trust us to safeguard what matters most.
- We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety.
- Our mission is to be the best fire protection company the industry has ever seen.
Equal Opportunity
- At Encore Fire Protection, we protect people and property, and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation at any point during the application or interview process, please let us know at resumes@encorefireprotection.com.